Matriz de Competências 360º

Fornece uma visão geral sobre as novas competências mais importantes para os empregos no turismo. Essas competências são distribuídas por setor, selecione uma para vê-las.

1. Escolha um setor:

2. Escolha um tipo de empresa:

3. Categorias de competências:

4. Filtros adicionais (opcional):

Depending on the filters that you defined, you now see a list of skills with colors and numbers.

  • underlying colors give a first visual idea “at a quick glance” if the required skills level is low , medium or high
  • the numbers indicate the level in more detail. <1> means “none or very basic” while <8> indicates the level of a university doctorate level. For details, Read more here …
  • then you click on the number, a small window with more detailed description of the required content for this skill appears
Gestão
Serviços administrativos
Recursos humanos
Comunicação e marketing
Manutenção e engenharia
Saúde, higiene e segurança
Desenvolvimento tecnológico
Desenvolvimento de produto/ projeto
Parcerias, relações comunitárias e relações institucionais

  • Digital

  • Online information and data literacy

  • D1. Browsing, searching, filtering data, information and digital content
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  • D2. Evaluating data, information and digital content
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  • D3. Managing data, information and digital content
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  • Digital personal communication and collaboration

  • D4. Interacting through digital technologies
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  • D5. Sharing through digital technologies
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  • D6. Engaging in citizenship through digital technologies
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  • D7. Collaborating through digital technologies
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  • D8. Netiquette
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  • D9. Managing digital identity
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  • Digital content creation

  • D10. Developing content
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  • D11. Integrating and re-elaborating digital content
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  • D12. Copyright and licenses
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  • D13. Programming
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  • Online safety and digital well-being

  • D14. Protecting devices
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  • D15. Protecting personal data and privacy
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  • D16. Protecting health and well-being
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  • D17. Protecting the environment
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  • Digital problem-solving

  • D18. Solving technical problems
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  • D19. Identifying needs and technological responses
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  • D20. Creatively using digital technology
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  • D21. Identifying digital competence gaps
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  • Software and hardware technology

  • D22. Use of specific software
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  • D23. Use of augmented and virtual reality
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  • D24. Use of robotics and AI
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  • D25. Use of self service technologies
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  • D26. Applied use of Smart Destination technologies
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  • Green

  • Operational sustainability

  • G1. Minimise the use, and maximise the efficiency, of energy and water consumption
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    3
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  • G2. Manage waste, sewage, recycling and composting
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    3
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  • G3. Conserve biodiversity
    6
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  • Sustainability communication

  • G4. Promote sustainable transport
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  • G5. Promote environmentally friendly activities and products
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  • Foundational sustainability practices

  • G6. Exhibit a knowledge of climate change
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  • G7. Evaluate environmental policy
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  • G8. Food waste management
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  • G9. Management and Coordination of Green Policies among Tourism stakeholders in a destination
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  • Social

  • Functional and societal behaviour

  • S1. Promote gender equality skills
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    3
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  • S2. Accommodate age-related accessibility
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  • S3. Managing special dietary and allergy needs
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  • S4. Disabilities and appropriate infrastructure awareness
    6
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  • S5. Respect for diversity in religious beliefs
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  • Professional attitude

  • S6. Problem solving
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  • S7. Initiative and commitment
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  • S8. Customer orientation
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  • S9. Ethical conduct and respect
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  • S10. Willingness to change
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  • S11. Promoting a positive work environment
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  • S12. Creativity
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  • S13. Willingness to learn and to perform
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  • S14. Written communication
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  • S15. Oral communication
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  • S16. Active listening
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  • Social cultural ability

  • S17. Understanding cultural awareness and expression
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  • S18. Awareness of local customs (e.g., food, arts, language, crafts)
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  • S19. Speak foreign languages
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  • S20. Understanding intercultural host-guest understanding and respect
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  • S21. Strategic leadership
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3. Categorias de competências:

4. Filtros adicionais (opcional):

Depending on the filters that you defined, you now see a list of skills with colors and numbers.

  • underlying colors give a first visual idea “at a quick glance” if the required skills level is low , medium or high
  • the numbers indicate the level in more detail. <1> means “none or very basic” while <8> indicates the level of a university doctorate level. For details, Read more here …
  • then you click on the number, a small window with more detailed description of the required content for this skill appears
Gestão
Serviços administrativos
Recursos humanos
Comunicação e marketing
Manutenção e engenharia
Saúde, higiene e segurança
Desenvolvimento tecnológico
Desenvolvimento de produto/ projeto
Parcerias, relações comunitárias e relações institucionais
Gestão de destinos
Reservas eletrónicas
Capacitação

  • Digital

  • Online information and data literacy

  • D1. Browsing, searching, filtering data, information and digital content
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  • D2. Evaluating data, information and digital content
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  • D3. Managing data, information and digital content
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  • Digital personal communication and collaboration

  • D4. Interacting through digital technologies
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  • D5. Sharing through digital technologies
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  • D6. Engaging in citizenship through digital technologies
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  • D7. Collaborating through digital technologies
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  • D8. Netiquette
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  • D9. Managing digital identity
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  • Digital content creation

  • D10. Developing content
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  • D11. Integrating and re-elaborating digital content
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  • D12. Copyright and licenses
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  • D13. Programming
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  • Online safety and digital well-being

  • D14. Protecting devices
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    7
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  • D15. Protecting personal data and privacy
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  • D16. Protecting health and well-being
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  • D17. Protecting the environment
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  • Digital problem-solving

  • D18. Solving technical problems
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  • D19. Identifying needs and technological responses
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  • D20. Creatively using digital technology
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    6
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    0
    4
    5
  • D21. Identifying digital competence gaps
    0
    0
    0
    0
    4
    5
    6
    4
    5
    6
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    3
    4
    6
    4
    6
    7

  • Software and hardware technology

  • D22. Use of specific software
    0
    4
    5
    6
    4
    5
    6
    4
    5
    6
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    3
    4
    6
    4
    6
    7
  • D23. Use of augmented and virtual reality
    0
    0
    0
    0
    0
    0
    0
    4
    5
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    3
    5
    6
    0
    0
    0
    0
    0
    0
    4
    6
    7
  • D24. Use of robotics and AI
    0
    4
    5
    6
    4
    5
    6
    4
    5
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
  • D25. Use of self service technologies
    6
    4
    5
    6
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    3
    4
    6
    4
    6
    7
  • D26. Applied use of Smart Destination technologies
    6
    4
    5
    6
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7

  • Green

  • Operational sustainability

  • G1. Minimise the use, and maximise the efficiency, of energy and water consumption
    0
    0
    0
    0
    0
    0
    0
    3
    3
    3
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7
  • G2. Manage waste, sewage, recycling and composting
    0
    0
    0
    0
    0
    0
    0
    3
    3
    3
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7
  • G3. Conserve biodiversity
    6
    0
    0
    0
    0
    0
    0
    3
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7

  • Sustainability communication

  • G4. Promote sustainable transport
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • G5. Promote environmentally friendly activities and products
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7

  • Foundational sustainability practices

  • G6. Exhibit a knowledge of climate change
    6
    0
    0
    0
    0
    0
    0
    3
    6
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7
  • G7. Evaluate environmental policy
    7
    0
    0
    0
    0
    0
    0
    3
    6
    7
    0
    0
    0
    0
    0
    0
    3
    5
    6
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7
  • G8. Food waste management
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
  • G9. Management and Coordination of Green Policies among Tourism stakeholders in a destination
    7
    0
    0
    0
    0
    0
    0
    3
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7

  • Social

  • Functional and societal behaviour

  • S1. Promote gender equality skills
    7
    3
    3
    3
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7
  • S2. Accommodate age-related accessibility
    7
    3
    3
    3
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    4
    5
    6
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S3. Managing special dietary and allergy needs
    0
    0
    0
    0
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
  • S4. Disabilities and appropriate infrastructure awareness
    6
    3
    3
    3
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    4
    5
    6
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S5. Respect for diversity in religious beliefs
    0
    0
    0
    0
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7

  • Professional attitude

  • S6. Problem solving
    7
    3
    3
    4
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    3
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S7. Initiative and commitment
    7
    3
    4
    6
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    3
    4
    6
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S8. Customer orientation
    7
    0
    0
    0
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S9. Ethical conduct and respect
    7
    0
    0
    0
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S10. Willingness to change
    7
    3
    4
    6
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S11. Promoting a positive work environment
    7
    3
    4
    6
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S12. Creativity
    7
    0
    0
    0
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    3
    4
    6
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7
  • S13. Willingness to learn and to perform
    7
    3
    4
    6
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    3
    4
    6
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S14. Written communication
    7
    3
    4
    6
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    3
    4
    6
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S15. Oral communication
    7
    0
    0
    4
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7
  • S16. Active listening
    7
    0
    0
    4
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7

  • Social cultural ability

  • S17. Understanding cultural awareness and expression
    7
    0
    0
    0
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    3
    4
    5
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7
  • S18. Awareness of local customs (e.g., food, arts, language, crafts)
    6
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S19. Speak foreign languages
    6
    0
    0
    4
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    4
    4
    6
    3
    4
    6
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S20. Understanding intercultural host-guest understanding and respect
    7
    0
    0
    0
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    3
    4
    6
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S21. Strategic leadership
    7
    0
    6
    7
    0
    6
    7
    0
    6
    7
    0
    0
    0
    0
    0
    0
    0
    6
    7
    0
    6
    7
    0
    6
    7
    0
    6
    7
    4
    6
    7
    0
    6
    7