360º Skills Matrix

This gives you a complete overview about the new skills that are THE most important for jobs in tourism. This skills are distributed by sector, so please select one to see them.

1. Choose one sector:

2. Choose one company type:

3. Skills Categories:

4. Additional filters (optional):

Depending on the filters that you defined, you now see a list of skills with colors and numbers.

  • underlying colors give a first visual idea “at a quick glance” if the required skills level is low , medium or high
  • the numbers indicate the level in more detail. <1> means “none or very basic” while <8> indicates the level of a university doctorate level. For details, Read more here …
  • then you click on the number, a small window with more detailed description of the required content for this skill appears
General management
Administration services
Human resources
Com. and marketing
Maintenance and eng.
Health, safety & sec.
Technology dev.
Product / project dev.
Partnership and com.

  • Digital

  • Online information and data literacy

  • D1. Browsing, searching, filtering data, information and digital content
    0
    0
    0
    4
    0
    6
    7
    0
    0
    0
    0
    6
    7
    6
    7
    6
    7
  • D2. Evaluating data, information and digital content
    7
    0
    0
    4
    6
    6
    7
    0
    0
    0
    0
    6
    7
    6
    7
    6
    7
  • D3. Managing data, information and digital content
    7
    0
    0
    4
    6
    6
    7
    0
    0
    0
    0
    6
    7
    6
    7
    6
    7

  • Digital personal communication and collaboration

  • D4. Interacting through digital technologies
    7
    4
    4
    4
    4
    6
    7
    0
    0
    0
    0
    6
    7
    6
    7
    6
    7
  • D5. Sharing through digital technologies
    7
    0
    0
    4
    4
    6
    7
    0
    0
    0
    0
    0
    0
    6
    7
    6
    7
  • D6. Engaging in citizenship through digital technologies
    0
    0
    0
    0
    0
    6
    7
    0
    0
    0
    0
    0
    0
    6
    7
    6
    7
  • D7. Collaborating through digital technologies
    7
    4
    4
    4
    4
    6
    7
    0
    0
    0
    0
    6
    7
    6
    7
    6
    7
  • D8. Netiquette
    7
    4
    4
    4
    4
    6
    7
    0
    0
    0
    0
    4
    6
    6
    7
    6
    7
  • D9. Managing digital identity
    7
    4
    4
    4
    6
    6
    7
    0
    0
    0
    0
    4
    6
    6
    7
    0
    0

  • Digital content creation

  • D10. Developing content
    0
    0
    0
    4
    6
    6
    0
    0
    0
    0
    0
    0
    0
    0
    0
    6
    7
  • D11. Integrating and re-elaborating digital content
    0
    0
    0
    4
    6
    6
    0
    0
    0
    0
    0
    0
    0
    0
    0
    6
    7
  • D12. Copyright and licenses
    7
    4
    4
    0
    0
    3
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
  • D13. Programming
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    6
    7
    0
    0
    0
    0

  • Online safety and digital well-being

  • D14. Protecting devices
    0
    0
    0
    0
    0
    4
    7
    0
    0
    0
    0
    6
    7
    0
    0
    0
    0
  • D15. Protecting personal data and privacy
    0
    0
    0
    4
    6
    4
    7
    0
    0
    0
    0
    4
    6
    0
    0
    0
    0
  • D16. Protecting health and well-being
    0
    0
    0
    4
    6
    4
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
  • D17. Protecting the environment
    0
    0
    0
    0
    0
    4
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0

  • Digital problem-solving

  • D18. Solving technical problems
    0
    4
    4
    0
    0
    4
    7
    0
    0
    0
    0
    6
    7
    0
    0
    0
    0
  • D19. Identifying needs and technological responses
    0
    4
    4
    0
    0
    6
    7
    0
    0
    0
    0
    6
    7
    0
    0
    0
    0
  • D20. Creatively using digital technology
    0
    0
    0
    0
    0
    6
    7
    0
    0
    0
    0
    6
    7
    0
    0
    0
    0
  • D21. Identifying digital competence gaps
    0
    0
    0
    4
    6
    6
    7
    0
    0
    0
    0
    6
    7
    0
    0
    0
    0

  • Software and hardware technology

  • D22. Use of specific software
    0
    4
    6
    4
    6
    6
    7
    0
    0
    0
    0
    6
    7
    6
    7
    0
    0
  • D23. Use of augmented and virtual reality
    0
    0
    0
    0
    0
    6
    6
    0
    0
    0
    0
    0
    0
    4
    6
    0
    0
  • D24. Use of robotics and AI
    0
    4
    6
    0
    0
    6
    6
    0
    0
    0
    0
    0
    0
    4
    6
    0
    0
  • D25. Use of self service technologies
    6
    4
    6
    0
    0
    6
    6
    0
    0
    0
    0
    6
    7
    6
    7
    6
    7
  • D26. Applied use of Smart Destination technologies
    6
    4
    6
    4
    6
    6
    6
    0
    0
    0
    0
    6
    7
    6
    7
    6
    7

  • Green

  • Operational sustainability

  • G1. Minimise the use, and maximise the efficiency, of energy and water consumption
    0
    0
    0
    0
    0
    3
    3
    0
    0
    0
    0
    6
    7
    6
    7
    6
    7
  • G2. Manage waste, sewage, recycling and composting
    0
    0
    0
    0
    0
    3
    3
    0
    0
    0
    0
    6
    7
    6
    7
    6
    7
  • G3. Conserve biodiversity
    6
    0
    0
    0
    0
    6
    7
    0
    0
    0
    0
    0
    0
    6
    7
    6
    7

  • Sustainability communication

  • G4. Promote sustainable transport
    0
    0
    0
    0
    0
    6
    7
    0
    0
    0
    0
    0
    0
    6
    7
    6
    7
  • G5. Promote environmentally friendly activities and products
    0
    0
    0
    0
    0
    6
    7
    0
    0
    0
    0
    0
    0
    6
    7
    6
    7

  • Foundational sustainability practices

  • G6. Exhibit a knowledge of climate change
    6
    0
    0
    0
    0
    6
    7
    0
    0
    0
    0
    5
    6
    6
    7
    6
    7
  • G7. Evaluate environmental policy
    7
    0
    0
    0
    0
    6
    7
    0
    0
    0
    0
    3
    5
    6
    7
    6
    7
  • G8. Food waste management
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
  • G9. Management and Coordination of Green Policies among Tourism stakeholders in a destination
    7
    0
    0
    0
    0
    6
    7
    0
    0
    0
    0
    0
    0
    6
    7
    6
    7

  • Social

  • Functional and societal behaviour

  • S1. Promote gender equality skills
    7
    3
    3
    4
    6
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    6
    7
  • S2. Accommodate age-related accessibility
    7
    3
    3
    4
    6
    6
    7
    0
    0
    0
    0
    4
    6
    6
    7
    6
    7
  • S3. Managing special dietary and allergy needs
    0
    0
    0
    4
    6
    6
    7
    0
    0
    0
    0
    0
    0
    6
    7
    0
    0
  • S4. Disabilities and appropriate infrastructure awareness
    6
    3
    3
    4
    6
    6
    7
    0
    0
    0
    0
    4
    6
    6
    7
    6
    7
  • S5. Respect for diversity in religious beliefs
    0
    0
    0
    4
    6
    6
    7
    0
    0
    0
    0
    0
    0
    6
    7
    6
    7

  • Professional attitude

  • S6. Problem solving
    7
    3
    4
    4
    6
    6
    7
    0
    0
    0
    0
    6
    7
    6
    7
    6
    7
  • S7. Initiative and commitment
    7
    4
    6
    4
    6
    6
    7
    0
    0
    0
    0
    4
    6
    6
    7
    6
    7
  • S8. Customer orientation
    7
    0
    0
    4
    6
    6
    7
    0
    0
    0
    0
    0
    0
    6
    7
    6
    7
  • S9. Ethical conduct and respect
    7
    0
    0
    4
    6
    6
    7
    0
    0
    0
    0
    0
    0
    6
    7
    6
    7
  • S10. Willingness to change
    7
    4
    6
    4
    6
    6
    7
    0
    0
    0
    0
    0
    0
    6
    7
    6
    7
  • S11. Promoting a positive work environment
    7
    4
    6
    4
    6
    6
    7
    0
    0
    0
    0
    0
    0
    6
    7
    6
    7
  • S12. Creativity
    7
    0
    0
    4
    6
    6
    7
    0
    0
    0
    0
    4
    6
    6
    7
    6
    7
  • S13. Willingness to learn and to perform
    7
    4
    6
    4
    6
    6
    7
    0
    0
    0
    0
    4
    6
    6
    7
    6
    7
  • S14. Written communication
    7
    4
    6
    4
    6
    6
    7
    0
    0
    0
    0
    4
    6
    6
    7
    6
    7
  • S15. Oral communication
    7
    0
    0
    4
    6
    6
    7
    0
    0
    0
    0
    0
    0
    6
    7
    6
    7
  • S16. Active listening
    7
    0
    0
    4
    6
    6
    7
    0
    0
    0
    0
    0
    0
    6
    7
    6
    7

  • Social cultural ability

  • S17. Understanding cultural awareness and expression
    7
    0
    0
    4
    6
    6
    7
    0
    0
    0
    0
    4
    6
    6
    7
    6
    7
  • S18. Awareness of local customs (e.g., food, arts, language, crafts)
    6
    0
    0
    0
    0
    6
    7
    0
    0
    0
    0
    0
    0
    6
    7
    6
    7
  • S19. Speak foreign languages
    0
    0
    0
    4
    6
    6
    7
    0
    0
    0
    0
    4
    6
    6
    7
    6
    7
  • S20. Understanding intercultural host-guest understanding and respect
    7
    0
    0
    4
    6
    6
    7
    0
    0
    0
    0
    0
    0
    6
    7
    6
    7
  • S21. Strategic leadership
    7
    0
    7
    0
    7
    0
    7
    0
    0
    0
    0
    0
    7
    0
    7
    6
    7

3. Skills Categories:

4. Additional filters (optional):

Depending on the filters that you defined, you now see a list of skills with colors and numbers.

  • underlying colors give a first visual idea “at a quick glance” if the required skills level is low , medium or high
  • the numbers indicate the level in more detail. <1> means “none or very basic” while <8> indicates the level of a university doctorate level. For details, Read more here …
  • then you click on the number, a small window with more detailed description of the required content for this skill appears
General management
Administration services
Human resources
Com. and marketing
Maintenance and eng.
Health, safety & sec.
Technology dev.
Product / project dev.
Partnership and com.
Destination man.
Electronic booking
Capacity building

  • Digital

  • Online information and data literacy

  • D1. Browsing, searching, filtering data, information and digital content
    0
    0
    0
    0
    4
    5
    6
    4
    5
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • D2. Evaluating data, information and digital content
    7
    0
    0
    0
    4
    5
    6
    4
    5
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • D3. Managing data, information and digital content
    7
    0
    0
    0
    4
    5
    6
    4
    5
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7

  • Digital personal communication and collaboration

  • D4. Interacting through digital technologies
    7
    4
    5
    6
    4
    5
    6
    4
    5
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • D5. Sharing through digital technologies
    7
    0
    0
    0
    4
    5
    6
    4
    5
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • D6. Engaging in citizenship through digital technologies
    7
    0
    0
    0
    0
    0
    0
    4
    5
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7
  • D7. Collaborating through digital technologies
    7
    4
    5
    6
    4
    5
    6
    4
    5
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • D8. Netiquette
    7
    4
    5
    6
    4
    5
    6
    4
    5
    7
    0
    0
    0
    0
    0
    0
    4
    4
    6
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • D9. Managing digital identity
    7
    4
    5
    6
    4
    5
    6
    4
    5
    7
    0
    0
    0
    0
    0
    0
    4
    4
    6
    4
    6
    7
    3
    5
    6
    4
    6
    7
    0
    0
    0
    4
    6
    7

  • Digital content creation

  • D10. Developing content
    0
    0
    0
    0
    4
    5
    6
    4
    5
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • D11. Integrating and re-elaborating digital content
    0
    0
    0
    0
    4
    5
    6
    4
    5
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • D12. Copyright and licenses
    7
    4
    5
    6
    0
    0
    0
    0
    4
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    0
    0
    0
    4
    6
    7
  • D13. Programming
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    4
    0
    0
    0
    0
    4
    5

  • Online safety and digital well-being

  • D14. Protecting devices
    0
    0
    0
    0
    0
    0
    0
    0
    5
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    0
    0
    0
  • D15. Protecting personal data and privacy
    0
    0
    0
    0
    4
    5
    6
    0
    5
    7
    0
    0
    0
    0
    0
    0
    4
    5
    6
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    5
    6
    4
    6
    7
  • D16. Protecting health and well-being
    0
    0
    0
    0
    4
    5
    6
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
  • D17. Protecting the environment
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0

  • Digital problem-solving

  • D18. Solving technical problems
    0
    4
    5
    6
    0
    0
    0
    4
    5
    6
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    0
    4
    5
  • D19. Identifying needs and technological responses
    0
    4
    5
    6
    0
    0
    0
    4
    5
    6
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    3
    4
    6
    4
    6
    7
  • D20. Creatively using digital technology
    0
    0
    0
    0
    0
    0
    0
    4
    5
    6
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    0
    4
    5
  • D21. Identifying digital competence gaps
    0
    0
    0
    0
    4
    5
    6
    4
    5
    6
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    3
    4
    6
    4
    6
    7

  • Software and hardware technology

  • D22. Use of specific software
    0
    4
    5
    6
    4
    5
    6
    4
    5
    6
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    3
    4
    6
    4
    6
    7
  • D23. Use of augmented and virtual reality
    0
    0
    0
    0
    0
    0
    0
    4
    5
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    3
    5
    6
    0
    0
    0
    0
    0
    0
    4
    6
    7
  • D24. Use of robotics and AI
    0
    4
    5
    6
    4
    5
    6
    4
    5
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
  • D25. Use of self service technologies
    6
    4
    5
    6
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    3
    4
    6
    4
    6
    7
  • D26. Applied use of Smart Destination technologies
    6
    4
    5
    6
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7

  • Green

  • Operational sustainability

  • G1. Minimise the use, and maximise the efficiency, of energy and water consumption
    0
    0
    0
    0
    0
    0
    0
    3
    3
    3
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7
  • G2. Manage waste, sewage, recycling and composting
    0
    0
    0
    0
    0
    0
    0
    3
    3
    3
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7
  • G3. Conserve biodiversity
    6
    0
    0
    0
    0
    0
    0
    3
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7

  • Sustainability communication

  • G4. Promote sustainable transport
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • G5. Promote environmentally friendly activities and products
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7

  • Foundational sustainability practices

  • G6. Exhibit a knowledge of climate change
    6
    0
    0
    0
    0
    0
    0
    3
    6
    7
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7
  • G7. Evaluate environmental policy
    7
    0
    0
    0
    0
    0
    0
    3
    6
    7
    0
    0
    0
    0
    0
    0
    3
    5
    6
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7
  • G8. Food waste management
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
  • G9. Management and Coordination of Green Policies among Tourism stakeholders in a destination
    7
    0
    0
    0
    0
    0
    0
    3
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7

  • Social

  • Functional and societal behaviour

  • S1. Promote gender equality skills
    7
    3
    3
    3
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7
  • S2. Accommodate age-related accessibility
    7
    3
    3
    3
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    4
    5
    6
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S3. Managing special dietary and allergy needs
    0
    0
    0
    0
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
  • S4. Disabilities and appropriate infrastructure awareness
    6
    3
    3
    3
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    4
    5
    6
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S5. Respect for diversity in religious beliefs
    0
    0
    0
    0
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7

  • Professional attitude

  • S6. Problem solving
    7
    3
    3
    4
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    3
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S7. Initiative and commitment
    7
    3
    4
    6
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    3
    4
    6
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S8. Customer orientation
    7
    0
    0
    0
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S9. Ethical conduct and respect
    7
    0
    0
    0
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S10. Willingness to change
    7
    3
    4
    6
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S11. Promoting a positive work environment
    7
    3
    4
    6
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S12. Creativity
    7
    0
    0
    0
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    3
    4
    6
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7
  • S13. Willingness to learn and to perform
    7
    3
    4
    6
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    3
    4
    6
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S14. Written communication
    7
    3
    4
    6
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    3
    4
    6
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S15. Oral communication
    7
    0
    0
    4
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7
  • S16. Active listening
    7
    0
    0
    4
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7

  • Social cultural ability

  • S17. Understanding cultural awareness and expression
    7
    0
    0
    0
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    3
    4
    5
    4
    6
    7
    4
    6
    7
    0
    0
    0
    4
    6
    7
    4
    6
    7
  • S18. Awareness of local customs (e.g., food, arts, language, crafts)
    6
    0
    0
    0
    0
    0
    0
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S19. Speak foreign languages
    6
    0
    0
    4
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    4
    4
    6
    3
    4
    6
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S20. Understanding intercultural host-guest understanding and respect
    7
    0
    0
    0
    4
    5
    6
    4
    6
    7
    0
    0
    0
    0
    0
    0
    0
    0
    0
    3
    4
    6
    4
    6
    7
    4
    6
    7
    4
    6
    7
    4
    6
    7
  • S21. Strategic leadership
    7
    0
    6
    7
    0
    6
    7
    0
    6
    7
    0
    0
    0
    0
    0
    0
    0
    6
    7
    0
    6
    7
    0
    6
    7
    0
    6
    7
    4
    6
    7
    0
    6
    7