Next Tourism Generation NTG

What are the shared functional areas?

In the research conducted by NTG the following ares where deemed as common functional areas. A healthy business works like a living being with functional areas taking care of different domains. These functional areas group skills and tasks to manage aspects of the business that have their own protocols and logic. Some basic functional areas such as marketing and finance are shared by just about all businesses. Others, such as legal support and information technology, become more essential as the company grows. General Management Some of the objectives and tasks of the General Management area include: to be responsible of the business / Entity, to define and revise the strategy, goals and plans of the business / entity, to know and develop loyalty relationship with clients and stakeholders, to create and motivate a team of employees and to achieve the goals planned in the strategy in the short and long term. Administrative Services Some of the objectives and tasks of the Administrative Services area include: to manage all licenses and legal authorisations for the business activity, to do the payment of invoices to suppliers, to control bank accounts, to manage bank credit, to do the accounting management, to negotiate with financial institutions and to implement and control quality systems. Human Resource Management Some of the objectives and tasks of the Human Resources Management area include: to facilitate the relationship between workers and owners, to do the salary revisions, to held relationship with social prevention systems, to perform the analysis of the company"s expansion plans. Communication and Marketing Some of the objectives and tasks of the Maintenance and Engineering area include: to perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, repairing all types of hardware, plumbing and electrical equipment and cosmetic items. Also includes to monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems and make proper administration as per regulations, to maintain maintenance inventory and requisition parts and supplies as needed. Other tasks that this area also includes are to ensure and maintain water heating control, to respond and attend to guest repairments requests and to understand and operate advanced electrical, plumbing, refrigeration, and boiler systems. Maintenance and Engineering Some of the objectives and tasks of the Health, Safety and Security area include: to ensure security of guest room access and hotel property, to monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems and make proper administration as per regulations, to ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees. Indeed this area includes to ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc. Health, Safety and Security Some of the objectives and tasks of the Communication and Marketing area include: to identify new markets and business opportunities, to represent the hotel in events and exhibitions, to build and strength relationships with existing and new customers to enable future bookings. These activities include : entertainment, FAM trips, trade shows, etc. Indeed this area to work closely with Revenue Manager to ensure that proposed rate negotiations meet the financial needs of the hotel, to perform the website positioning and to perform the online comment review. Technology Development Some of the objectives and tasks of the Technology Development area include: to understand business processes and its interactuation with technology, to know the latest technology developments regarding the business, to create / adapt technology tools to solve business processes, to maintenance technology tools and to support the employees in their technology problems.

What are the specific functional areas of Visitor Attractions Sector?

In the research conducted by NTG the following ares where deemed as specific functional areas of the Visitor Attractions Sector. A healthy business works like a living being with functional areas taking care of different domains. The specific functional areas group skills and tasks to manage aspects of the business that have their own protocols and logic. Visitor Services Visitor services represent those provided by front-line staff, an essential role in visitor satisfaction representing the face of the attraction venue. From cashiers, admission clerks, information officers, or cloakroom staff, they take care of customers from the very first contact with the site to their departure, informing, controlling, and facilitating the visitor experience. They also supervise the correct behaviour and mobility of visitors inside the venue, ensuring safety for the public as well as collections or sites. They may take care of complementary services such as rentals (from audio guides to mobility chairs and vehicles) and, in some cases, are also responsible for catering and commercial services. Their personal involvement and communication with the public require essential social and cultural skills.Green Skills provide guests with advice and guidance to support environmental practices during their visit. NTG Green Skills are of critical importance at Natural Attractions, where conservation and care for the natural environment are at the core of their business.Digital skills allow the employees to use appropriate business software and technologies, including self-service technologies to provide seamless services to visitors.Social Skills are crucial for visitor services. As front-line staff, they represent the venue. They must communicate with a large variety of publics, properly catering for their needs, including age-related and disability skills, ability to speak foreign languages, or active listening skills are crucial to develop their jobs properly. Education and interpretation Education and interpretation professionals oversee communicating and translating the meanings of collections and research activities to visitors, adapting the messages to different publics. They promote knowledge, dissemination, and communication of scientific, artistic and cultural identity of the venue, connecting and engaging with diverse audiences, telling stories and conveying identifiable meanings. To do so, they need to understand the collections, the users, and the resources of the venue. They need to be excellent communicators mastering verbal, written, and digital codes as well as inclusion and diversity understanding.Green Skills are critical for education and interpretation professionals for whom encouraging sound environmental practices to a range of visitor are a vital element of their work. This is particularly important at Natural Attractions where understanding and caring for the natural environment is often the focus of the business.Digital skills allow education and interpretation professionals to maintain communications with visitors, develop digital content addressed to various stakeholders and use specialized software.Social Skills such as creativity, willingness to learn, and perform or skills related to intercultural host-guest understanding are paramount to an excellent interpreter of heritage and nature. Fundraising and revenue organization Fundraisers and revenue organizers search for different income sources for the organization. They plan and conduct campaigns and events to increase awareness of the organization"s mission, goals, and financial needs to raise donations and funds for its artistic/scientific and social aims. Numerous natural and cultural visitor attractions rely heavily on donations to run their operations, while for leisure installations the focus is more on commercial partnerships. Among other tasks, they need to research prospective donors, evaluate previous campaigns, and work closely with marketing and strategic departments to design promotional materials.Increasing interest among the general public in caring for the environment means this concern needs to be clearly reflected in the policies and practices of Visitor Attractions to attract donations, membership, and sponsorship. NTG Green Skills will provide the means of creating marketing and promotional messages that reflect its green credentials and attract current and new sources of financial support.Through digital skills, fundraisers would be able to connect and maintain good relationships with potential funders, develop relevant digital content intended to stimulate fundraising and revenue generation.Oral and writing communication skills, problem-solving abilities, ethical conduct, and respect will be Social NTG skills demanded in the marketplace for fundraising and revenue organization positions Commercial development and merchandising The commercial development and merchandising areas of work are gaining importance in the Visitor Attractions arena. Retail outlets and merchandising campaigns are becoming crucial for the income generation and, therefore, vital for its sustainable future. Design skills and a keen understanding of trends and markets, as well as a good command of budgets, scales, and profits, are fundamental abilities in the areas of retail, publications, or merchandising.NTG Green Skills will provide a better assessment of how commercial development and merchandising can effectively employ green and ethical practices while optimizing revenue.The NTG Digital skills will allow employees to use specialized business software, develop, manage, and evaluate relevant digital content to contribute to sales and generate revenue for visitor attractions.Creativity, initiative, and commitment to work and excellent customer orientation are some of the needed NTG Social Skills among commercial and merchandise teams. Partnerships, community relations, and Institutional Relations The role of a community relations specialist is a varied one that combines elements of relationship building, stakeholder management, fundraising, and volunteer coordination. Their principal objective is to nurture meaningful relationships with key community groups. The community relations specialist is the premier ambassador for their organization with responsibilities for delivering the employer"s vision within the local community.NTG Green Skills will provide the tools to enhance the reputation of the business with stakeholders, particularly the local community, by using local suppliers wherever feasible and operating its business in ways that protect and preserve the local environment.Digital skills allow the VA employees to solve problems with the help of digital technologies, and develop, interpret, and re-elaborate relevant digital content, to establish and maintain good relationships with various stakeholders.Communities are increasingly diverse, and professionals in the VA sectors will need to recognize and thrive in heterogeneous contexts. At the same time, their awareness of local customs and nuances will lead to meaningful links to local stakeholders. Events and space management Cultural, natural, and human-made attractions are often used to celebrate all types of events. Therefore, they need expert staff to organize the space and resources, ensuring maximum utilization of physical space without interfering with the venue mission. They may also oversee the planning and celebration of events. They manage space function, rates, and availability; need to overview scheduling and space management systems, management of programs, testing, quality control, and implementation, providing ongoing support to venue users.Concerning NTG Green Skills, events at Visitor Attractions will include operating environmental standards, estimating the resources needed, supervising the assembly of technical equipment and materials to be used, and managing materials for use at potential future events to optimize revenue while minimizing environmental impact. Green skills will also allow exploring the potential to create events at appropriate sites that are profitable and are themed on the natural environment.Digital skills allow the optimal use of available space of the attraction without causing overcrowding or underuse of space. Furthermore, digital skills facilitate the proper planning, pricing, promotion, and implementation of various events that would take place in the premises of the visitor attraction.NTG social skills will facilitate positive work environments, crucial for the internal work developed at events. A good understanding of functional diversity among staff members will also enhance the venues" capacity to attract different activities and events.

Explanation about skills

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