What are the shared functional areas?

In the research conducted by NTG, the following areas were deemed as common functional areas. A healthy business works like a living being, with functional areas taking care of different domains. These functional areas group skills and tasks to manage aspects of the business that have their own protocols and logic.

Some basic functional areas, such as marketing and finance, are shared by just about all businesses. Others, such as legal support and information technology, become more essential as the company grows.

General Management Some of the objectives and tasks of the General Management area include:
- To be responsible for the business / entity.
- To define and revise the strategy, goals, and plans of the business / entity.
- To know and develop loyalty relationships with clients and stakeholders.
- To create and motivate a team of employees.
- To achieve the goals planned in the strategy in the short and long term.

Administrative Services Some of the objectives and tasks of the Administrative Services area include:
- To manage all licenses and legal authorisations for the business activity.
- To pay invoices to suppliers.
- To control bank accounts.
- To manage bank credit.
- To do the accounting management.
- To negotiate with financial institutions.
- To implement and control quality systems.

Human Resource Management Some of the objectives and tasks of the Human Resources Management area include:
- To facilitate the relationship between workers and owners.
- To carry out salary revisions.
- To maintain relationships with social prevention systems.
- To perform the analysis of the company's expansion plans.

Communication and Marketing Some of the objectives and tasks of the Communication and Marketing area include:
- To identify new markets and business opportunities.
- To represent the hotel in events and exhibitions.
- To build and strengthen relationships with existing and new customers to enable future bookings (entertainment, FAM trips, trade shows, etc.).
- To work closely with the Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotel.
- To perform website positioning.
- To review and manage online comments.

Maintenance and Engineering Some of the objectives and tasks of the Maintenance and Engineering area include:
- To perform maintenance activities in hotel public areas (plunging toilets, unclogging drains, repairing hardware, plumbing, and electrical equipment, cosmetic repairs).
- To monitor fire alarm / life safety systems and be fully informed of their operation.
- To handle emergencies involving the systems and ensure proper administration as per regulations.
- To maintain maintenance inventory and requisition parts and supplies as needed.
- To ensure and maintain water heating control.
- To respond and attend to guest repair requests.
- To understand and operate advanced electrical, plumbing, refrigeration, and boiler systems.

Health, Safety, and Security Some of the objectives and tasks of the Health, Safety, and Security area include:
- To ensure security of guest room access and hotel property.
- To monitor fire alarm / life safety systems and handle emergencies as per regulations.
- To ensure that all emergency procedures are rehearsed, implemented, and enforced.
- To ensure the safety of people and property within the premises by fairly applying hotel regulations and adhering strictly to existing laws.

Technology Development Some of the objectives and tasks of the Technology Development area include:
- To understand business processes and their interaction with technology.
- To know the latest technology developments regarding the business.
- To create or adapt technology tools to solve business processes.
- To maintain technology tools.
- To support employees in their technology-related problems.

What are the specific local functional areas of Destination Management Sector?

In the research conducted by NTG, the following areas were deemed as specific functional areas of the Destination Management Sector. A healthy business works like a living being, with functional areas taking care of different domains. The specific functional areas group skills and tasks to manage aspects of the business that have their own protocols and logic.

Product / Project Management Destination-based tourism products are constantly changing and adapting to new visitor trends and demands. The DMO may help with:
- Product development from inception to delivery.
- Promotion and marketing of destination brands.
- Support for key niche tourism experiences.
Innovation, quality visitor experiences, and new tourism products and services need to be integrated with the overall image of the destination locality or region. For this purpose:
- Quality criteria can be developed to support marketing and advertising of the destination brand.
- Collaboration with other relevant departments is required.
Destination-based project managers:
- Advise and represent the client.
- Manage projects day-to-day.
- Commission and manage the design team.
- Handle procurement, planning authorities, budgets, contractors, utilities, insurances, and changes.
- Oversee the project lifecycle, documentation, tracking, and reporting of time, cost, quality, and risk.
NTG skills:
- Digital skills: Use appropriate tools for product and project management tasks, e.g., creating digital routes, managing project management systems.
- Green skills: Support environmental management at the destination; encourage providers towards eco-friendly products, energy reduction, water and waste management.
- Social skills: Communicate effectively, work in a team, listen, and show empathy to collaborate successfully across departments.

Partnership and Community Relations Destinations involve multi-stakeholder, cross-sector networks and partnerships. Effective participative network and stakeholder engagement is a key success factor.
Partnership and network managers are responsible for:
- Creating a relevant cross-industry network structure.
- Fostering a collaborative culture among network actors.
- Strengthening regional economic cycles that depend on tourism.
To achieve this, it is important to:
- Define conceptual and operational interfaces for projects and activities.
- Ensure consistency with the regional or local destination brand.
- Develop tangible benefits for stakeholders.
- Create an integrated network marketing concept.
NTG skills:
- Digital skills: Support coordination of networking and internal communication.
- Green skills: Influence partners towards sustainable environmental orientation of tourism offers.
- Social skills: Facilitate collaborative teamwork and effective conflict management for successful partnerships and networking.

What are Management levels in the Destination Management sector?

Detail to come.....