Next Tourism Generation

360º Μήτρα Δεξιοτήτων

Αυτό σας δίνει μια πλήρη επισκόπηση σχετικά με τις νέες δεξιότητες που είναι οι πιο σημαντικές για θέσεις εργασίας στον τουρισμό. Αυτές οι δεξιότητες κατανέμονται ανά τομέα, επομένως επιλέξτε μία για να τις δείτε.

1. Επιλέξτε έναν τομέα:

2. Επιλέξτε έναν τύπο εταιρείας:

Ο τομέας των τουριστικών καταλυμάτων αποτελείται από μια μεγάλη ποικιλία τύπων και μεγεθών επιχειρήσεων, όπως ξενοδοχεία, αγροτικές κατοικίες ή πανδοχεία με πολύ λίγα δωμάτια, αγροτικές έως μεγάλης κλίμακας ανεξάρτητες ή διεθνείς αλυσίδες ξενοδοχείων με αρκετές εκατοντάδες δωμάτια και διαφορετικές συμπληρωματικές εγκαταστάσεις αναψυχής. Το μέγεθος της επιχείρησης επηρεάζει τις διαδικασίες και τον συντονισμό μεταξύ των διαφορετικών τμημάτων και λειτουργικών περιοχών. Ο αριθμός των εργαζομένων θα ποικίλλει επίσης ανάλογα με το μέγεθος της επιχείρησης, επομένως η κατανομή των καθηκόντων και των αντίστοιχων δεξιοτήτων και ικανοτήτων θα είναι επίσης διαφορετική. Μπορείτε να επιλέξετε το μέγεθος του οργανισμού που θέλετε να εξερευνήσετε κάνοντας κλικ στο κουμπί μεγέθους του οργανισμού που εμφανίζεται στα αριστερά. Για να σας βοηθήσουμε να κατανοήσετε κάθε μέγεθος οργανισμού, παρέχεται παρακάτω ένας λειτουργικός ορισμός. Το μέγεθος του οργανισμού καθορίστηκε από τις στατιστικές απαιτήσεις της Ευρωπαϊκής Ένωσης και περισσότερες λεπτομέρειες μπορείτε να βρείτε στην εταιρεία Eurostat Micro Μια εταιρεία με λιγότερους από 10 υπαλλήλους αναφέρεται ως πολύ μικρή επιχείρηση. Πάνω από το 90% των τουριστικών επιχειρήσεων στην Ευρώπη είναι πολύ μικρές. Ορισμός(-οί) της Ευρωπαϊκής Επιτροπής - Eurostat Μικρή εταιρεία Μια εταιρεία με 10-49 άτομα απασχολούμενο ορίζεται ως μικρή επιχείρηση. Μερικοί ταξιδιωτικοί πράκτορες και τουριστικοί πράκτορες έχουν αυτό το μέγεθος. Ορισμός(-οί) της Ευρωπαϊκής Επιτροπής - Eurostat Μεσαία εταιρεία Μια εταιρεία με 50-249 απασχολούμενους ορίζεται ως επιχείρηση μεσαίου μεγέθους. Μόνο οι αλυσίδες τουριστικών πρακτορείων και τουριστικών γραφείων έχουν αυτό το μέγεθος. Ορισμός(-οί) της Ευρωπαϊκής Επιτροπής - Eurostat Μεγάλη εταιρεία Μια εταιρεία με απασχολούμενους 250 ή περισσότερα άτομα ορίζεται ως μεγάλη επιχείρηση. Μόνο οι τουριστικοί πράκτορες μπορούν να έχουν αυτό το μέγεθος. οι ταξιδιωτικοί πράκτορες είναι μικρότεροι. Ορισμός(-οί) της Ευρωπαϊκής Επιτροπής - Eurostat

3. Κατηγορίες δεξιοτήτων:

γενική διαχείριση	υπηρεσίες διοίκησης	ανθρώπινο δυναμικό	Com. και μάρκετινγκ	συντήρησης και μηχαν.	υγείας, ασφάλειας & δευτερ.	ανάπτυξη τεχνολογίας.	ρεσεψιόν/ρεσεψιόν	Οροφοκομία	εκπτώσεις	διαχείριση εσόδων	ευεξία	εκδηλώσεις

Digital
Online information and data literacy

D1. Browsing, searching, filtering data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	3 4	3 5	3 4	3 4

D2. Evaluating data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 4	3 6	3 4	3 4	3 4	3 5	1 4	3 6	3 6	3 4	3 5

D3. Managing data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 4	3 6	3 4	3 4	3 4	3 4	1 4	3 4	3 5	3 4	3 5

Digital personal communication and collaboration

D4. Interacting through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	3 4	3 5	3 4	3 4

D5. Sharing through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 5	3 5	3 5	3 5	3 5	3 5	3 4	2 4	3 4	3 5	3 4	3 4

D6. Engaging in citizenship through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	1 4	3 4	3 5	2 4	3 4

D7. Collaborating through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 4	3 4	3 4	2 4	2 4	3 4	3 4	2 4	3 4	3 4	2 4	3 4

D8. Netiquette

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 5	3 4	3 4

D9. Managing digital identity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 5	3 5	3 5	2 5	2 5	3 5	3 4	1 4	3 4	3 5	2 4	3 4

Digital content creation

D10. Developing content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 5	3 4	3 4	2 4	2 4	3 4	3 4	1 4	3 5	3 5	2 4	3 4

D11. Integrating and re-elaborating digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 5	3 5	3 6	2 5	2 5	3 5	3 4	1 4	3 4	3 4	2 4	3 4

D12. Copyright and licenses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 4	3 6	2 4	2 4	3 4	3 4	1 4	3 4	3 4	2 4	3 4

D13. Programming

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 5	3 5	3 6	2 5	2 5	3 7	3 4	1 4	3 4	3 4	2 4	3 4

Online safety and digital well-being

D14. Protecting devices

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

D15. Protecting personal data and privacy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

D16. Protecting health and well-being

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

D17. Protecting the environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	2 4	3 4	3 5	2 4	3 4

Digital problem-solving

D18. Solving technical problems

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	3 4	3 4	3 7	3 4	2 4	3 4	3 5	2 4	3 5

D19. Identifying needs and technological responses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	3 4	3 5	2 4	3 5

D20. Creatively using digital technology

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 4	3 6	3 4	3 4	3 6	3 4	1 4	3 4	3 5	2 4	3 5

D21. Identifying digital competence gaps

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 4	3 4	3 4	2 4	2 4	3 4	3 4	1 4	3 4	3 5	2 4	3 5

Software and hardware technology

D22. Use of specific software

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 4	3 4	3 4	3 4	3 4	3 6	3 4	2 4	4 4	3 4	3 4	3 4

D23. Use of augmented and virtual reality

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 4	2 4	3 4	3 4	3 4	3 4	2 4	1 4	3 4	3 4	2 4	2 4

D24. Use of robotics and AI

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 4	2 4	3 4	3 4	3 4	3 4	2 4	1 4	3 4	3 4	2 4	2 4

D25. Use of self service technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 5	3 5	3 5	2 5	2 5	3 5	3 5	2 5	3 5	3 5	2 5	2 5

Green
Operational sustainability

G1. Minimise the use, and maximise the efficiency, of energy and water consumption

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	1 3	1 3	1 3	3 5	3 5	3 5	2 4	3 5	2 4	2 4	3 5	3 4

G2. Manage waste, sewage, recycling and composting

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	1 3	1 3	1 3	3 5	3 5	3 5	2 4	3 5	2 4	2 4	3 5	3 4

G3. Conserve biodiversity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	1 3	1 3	1 3	3 5	3 5	3 5	2 4	3 5	2 4	2 4	3 5	3 4

Sustainability communication

G4. Promote sustainable transport

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 4	2 3	2 3	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4

G5. Promote environmentally friendly activities and products

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 4	2 3	4 5	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4

Foundational sustainability practices

G6. Exhibit a knowledge of climate change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

3	2 3	2 3	2 3	2 3	2 3	2 3	2 3	2 3	2 3	2 3	2 3	2 3

G7. Evaluate environmental policy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 4	2 6	2 4	2 4	2 4	2 4	2 4	3 4	2 4	2 4	2 4	2 4

G8. Food waste management

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	1 3	1 3	2 5	2 5	2 5	2 5	2 5	3 5	2 4	2 4	2 4	3 5

Social
Functional and societal behaviour

S1. Promote gender equality skills

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 6	3 4	2 4	3 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

S2. Accommodate age-related accessibility

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 6	3 4	2 4	3 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

S3. Managing special dietary and allergy needs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	0 0	0 0	3 4	0 0	3 4	0 0	3 4	2 4	3 4	0 0	3 4	3 4

S4. Disabilities and appropriate infrastructure awareness

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 6	3 4	2 4	3 4	2 4	3 4	2 4	3 4	3 4	3 4	3 4

S5. Respect for diversity in religious beliefs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 6	3 4	2 4	3 4	2 4	3 4	2 4	3 4	3 4	3 4	3 4

Professional attitude

S6. Problem solving

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 5	3 5	3 5	3 5	3 5	3 4	3 5	2 5	3 5	3 5	3 5	3 5

S7. Initiative and commitment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 4	3 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

S8. Customer orientation

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

S9. Ethical conduct and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 6	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

S10. Willingness to change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 5	3 5	3 5	3 5	3 5	3 5	3 5	2 5	3 5	3 5	3 5	3 5

S11. Promoting a positive work environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 4	3 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

S12. Creativity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 5	3 5	3 5	3 5	3 5	3 5	3 5	2 5	3 5	3 5	3 5	3 5

S13. Willingness to learn and to perform

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 6	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

S14. Written communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	2 4	3 5	3 4	3 5	3 5

S15. Oral communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	2 4	3 5	3 4	3 5	3 5

S16. Active listening

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	2 4	3 5	3 4	3 5	3 5

Social cultural ability

S17. Understanding cultural awareness and expression

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 4	3 4	3 4	3 4	2 4	2 4	3 4	2 4	3 4	2 4	3 4	3 4

S18. Awareness of local customs (e.g., food, arts, language, crafts)

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	2 3	2 3	2 3	3 4	2 4	3 4	2 4	3 4	3 4

S19. Speak foreign languages

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

2	0 0	0 0	2 3	0 0	0 0	0 0	2 3	0 0	2 3	0 0	2 3	2 3

S20. Understanding intercultural host-guest understanding and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	2 4	2 4	2 4	3 4	2 4	3 4	1 1	3 4	3 4

3. Κατηγορίες δεξιοτήτων:

γενική διαχείριση	υπηρεσίες διοίκησης	ανθρώπινο δυναμικό	Com. και μάρκετινγκ	συντήρησης και μηχαν.	υγείας, ασφάλειας & δευτερ.	ανάπτυξη τεχνολογίας.	ρεσεψιόν/ρεσεψιόν	Οροφοκομία	εκπτώσεις	διαχείριση εσόδων	ευεξία	εκδηλώσεις

Digital
Online information and data literacy

D1. Browsing, searching, filtering data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	3 4	3 5	3 4	3 4

D2. Evaluating data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 4	3 6	3 4	3 4	3 4	3 4	1 4	3 6	3 6	3 4	3 4

D3. Managing data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 4	3 6	3 4	3 4	3 4	3 4	1 4	3 4	3 5	3 4	3 5

Digital personal communication and collaboration

D4. Interacting through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	3 4	3 5	3 4	3 4

D5. Sharing through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 5	3 5	3 5	3 5	3 5	3 5	3 4	2 4	3 4	3 5	3 4	3 4

D6. Engaging in citizenship through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	1 4	3 4	3 5	2 4	3 4

D7. Collaborating through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 4	3 4	3 4	2 4	2 4	3 4	3 4	2 4	3 4	3 4	2 4	3 4

D8. Netiquette

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 5	3 4	3 4

D9. Managing digital identity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 5	3 5	3 5	2 5	2 5	3 5	3 4	1 3	3 4	3 5	2 4	3 4

Digital content creation

D10. Developing content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 5	3 4	3 4	2 4	2 4	3 4	3 4	1 3	3 5	3 5	2 4	3 4

D11. Integrating and re-elaborating digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 5	3 5	3 6	2 5	2 5	3 5	3 4	1 3	3 4	3 4	2 4	3 4

D12. Copyright and licenses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 4	3 6	2 4	2 4	3 4	3 4	1 3	3 4	3 4	2 4	3 4

D13. Programming

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 5	3 5	3 6	2 5	2 5	3 7	3 4	1 4	3 4	3 4	2 4	3 4

Online safety and digital well-being

D14. Protecting devices

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

D15. Protecting personal data and privacy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

D16. Protecting health and well-being

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

D17. Protecting the environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	2 4	3 4	3 5	2 4	3 4

Digital problem-solving

D18. Solving technical problems

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	3 4	3 4	3 7	3 4	2 4	3 4	3 5	2 4	3 5

D19. Identifying needs and technological responses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 3	3 4	3 5	2 4	3 5

D20. Creatively using digital technology

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 4	3 6	3 4	3 4	3 6	3 4	1 3	3 4	3 5	2 4	3 5

D21. Identifying digital competence gaps

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 4	3 4	3 4	2 4	2 4	3 4	3 4	1 3	3 4	3 5	2 4	3 5

Software and hardware technology

D22. Use of specific software

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 4	3 4	3 4	3 4	3 4	3 6	3 4	2 4	4 4	3 4	3 4	3 4

D23. Use of augmented and virtual reality

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 4	2 4	3 4	3 4	3 4	3 4	2 4	1 3	3 4	3 4	2 4	2 4

D24. Use of robotics and AI

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 4	2 4	3 4	3 4	3 4	3 4	2 4	1 3	3 4	3 4	2 4	2 4

D25. Use of self service technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 5	3 5	3 5	2 5	2 5	3 5	3 5	2 5	3 5	3 5	2 5	2 5

Green
Operational sustainability

G1. Minimise the use, and maximise the efficiency, of energy and water consumption

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	1 3	1 3	1 3	3 5	3 5	3 5	2 4	3 5	2 4	2 4	3 5	3 4

G2. Manage waste, sewage, recycling and composting

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	1 3	1 3	1 3	3 5	3 5	3 5	2 4	3 5	2 4	2 4	3 5	3 4

G3. Conserve biodiversity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	1 3	1 3	1 3	3 5	3 5	3 5	2 4	3 5	2 4	2 4	3 5	3 4

Sustainability communication

G4. Promote sustainable transport

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 4	2 3	2 3	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4

G5. Promote environmentally friendly activities and products

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 4	2 3	4 5	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4

Foundational sustainability practices

G6. Exhibit a knowledge of climate change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

3	2 3	2 3	2 3	2 3	2 3	2 3	2 4	2 3	2 3	2 3	2 3	2 3

G7. Evaluate environmental policy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 4	2 6	2 4	2 4	2 4	2 4	2 4	3 4	2 4	2 4	2 4	2 4

G8. Food waste management

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	1 3	1 3	2 5	2 5	2 5	2 5	2 5	3 5	2 4	2 4	2 4	3 5

Social
Functional and societal behaviour

S1. Promote gender equality skills

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 6	3 4	2 4	3 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

S2. Accommodate age-related accessibility

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 6	3 4	2 4	3 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

S3. Managing special dietary and allergy needs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	0 0	0 0	3 4	0 0	3 4	0 0	3 4	2 4	3 4	0 0	3 4	3 4

S4. Disabilities and appropriate infrastructure awareness

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 6	3 4	2 4	3 4	2 4	3 4	2 4	3 4	3 4	3 4	3 4

S5. Respect for diversity in religious beliefs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 6	3 4	2 4	3 4	2 4	3 4	2 4	3 4	3 4	3 4	3 4

Professional attitude

S6. Problem solving

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 5	3 5	3 5	3 5	3 5	3 4	3 5	2 5	3 5	3 5	3 5	3 5

S7. Initiative and commitment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 4	3 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

S8. Customer orientation

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

S9. Ethical conduct and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 6	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

S10. Willingness to change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 5	3 5	3 5	3 5	3 5	3 5	3 5	2 5	3 5	3 5	3 5	3 5

S11. Promoting a positive work environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 4	3 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

S12. Creativity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 5	3 5	3 5	3 5	3 5	3 5	3 5	2 5	3 5	3 5	3 5	3 5

S13. Willingness to learn and to perform

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	3 4	3 6	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4	3 4	3 4

S14. Written communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	2 4	3 5	3 4	3 5	3 5

S15. Oral communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	2 4	3 5	3 4	3 5	3 5

S16. Active listening

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	2 4	3 5	3 4	3 5	3 5

Social cultural ability

S17. Understanding cultural awareness and expression

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	3 4	3 4	3 4	3 4	2 4	2 4	3 4	2 4	3 4	2 4	3 4	3 4

S18. Awareness of local customs (e.g., food, arts, language, crafts)

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	2 3	2 3	2 3	3 4	2 4	3 4	2 4	3 4	3 4

S19. Speak foreign languages

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

2	0 0	0 0	2 3	0 0	0 0	0 0	2 3	0 0	2 3	0 0	2 3	2 3

S20. Understanding intercultural host-guest understanding and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	3 4	3 4	3 4	2 4	2 4	2 4	3 4	2 4	3 4	1 1	3 4	3 4

3. Κατηγορίες δεξιοτήτων:

γενική διαχείριση	υπηρεσίες διοίκησης	ανθρώπινο δυναμικό	Com. και μάρκετινγκ	συντήρησης και μηχαν.	υγείας, ασφάλειας & δευτερ.	ανάπτυξη τεχνολογίας.	ρεσεψιόν/ρεσεψιόν	Οροφοκομία	εκπτώσεις	διαχείριση εσόδων	ευεξία	εκδηλώσεις

Digital
Online information and data literacy

D1. Browsing, searching, filtering data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D2. Evaluating data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 5 6	2 3 5 6	2 3 5 6	2 3 4 4	2 3 4 4	2 3 5 6	2 3 4 4	2 3 4 4	2 3 6 7	2 3 6 7	2 3 4 4	2 3 4 4

D3. Managing data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 5 6	2 3 5 6	2 3 5 6	2 3 4 4	2 3 4 4	2 3 5 6	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Digital personal communication and collaboration

D4. Interacting through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D5. Sharing through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D6. Engaging in citizenship through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D7. Collaborating through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 4 4	2 3 4 4	2 3 5 5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D8. Netiquette

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D9. Managing digital identity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Digital content creation

D10. Developing content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D11. Integrating and re-elaborating digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D12. Copyright and licenses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D13. Programming

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 6 7	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Online safety and digital well-being

D14. Protecting devices

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D15. Protecting personal data and privacy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D16. Protecting health and well-being

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D17. Protecting the environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Digital problem-solving

D18. Solving technical problems

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D19. Identifying needs and technological responses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D20. Creatively using digital technology

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 5 5	2 3 5 5	2 3 6 7	2 3 5 5	2 3 5 5	2 3 6 7	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D21. Identifying digital competence gaps

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

Software and hardware technology

D22. Use of specific software

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 4 4	2 3 4 4	2 3 5 5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D23. Use of augmented and virtual reality

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 5 6 7	2 5 6 7	2 5 6 7	2 3 4 4	2 3 4 4	2 5 6 7	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D24. Use of robotics and AI

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 5 6 7	2 5 6 7	2 5 6 7	2 3 4 4	2 3 4 4	2 5 6 7	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D25. Use of self service technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 5 6 7	2 5 6 7	2 5 6 7	2 3 3 3	2 3 3 3	2 5 6 7	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

Green
Operational sustainability

G1. Minimise the use, and maximise the efficiency, of energy and water consumption

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	1 1 1 1	1 1 1 1	1 3 5 6	2 3 5 5	2 3 5 5	2 3 5 6	1 1 3 3	2 5 6 6	1 1 3 3	1 1 3 3	2 3 5 5	2 3 5 5

G2. Manage waste, sewage, recycling and composting

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	1 1 1 1	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5	1 1 3 3	2 5 6 6	1 1 3 3	1 1 3 3	2 3 5 5	2 3 5 5

G3. Conserve biodiversity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	1 1 1 1	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5	1 1 3 3	2 3 5 5	1 1 3 3	1 1 3 3	2 3 5 5	2 3 5 5

Sustainability communication

G4. Promote sustainable transport

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 3 4	3 3 4 4	3 3 4 4	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4	2 3 3 3	2 3 4 4	2 3 3 3	2 3 3 3	2 3 4 4

G5. Promote environmentally friendly activities and products

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 3 4	3 3 4 4	3 3 4 4	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4	2 3 3 3	2 3 4 4	2 3 3 3	2 3 3 3	2 3 4 4

Foundational sustainability practices

G6. Exhibit a knowledge of climate change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

3	2 3 3 3	2 3 3 3	2 3 3 3	2 3 5 5	2 3 5 5	2 3 5 5	2 3 3 3	2 3 5 5	2 3 3 3	2 3 3 3	2 3 5 5	2 3 5 5

G7. Evaluate environmental policy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 6 7	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

G8. Food waste management

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	1 3 3 3	1 3 3 3	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	1 3 3 3	1 3 3 3	2 3 5 5	2 3 5 5

Social
Functional and societal behaviour

S1. Promote gender equality skills

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 4 4	3 5 6 7	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S2. Accommodate age-related accessibility

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 4 4	3 5 6 7	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S3. Managing special dietary and allergy needs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	0 0 0 0	3 4 5 6	2 3 5 6	0 0 0 0	2 3 4 4	0 0 0 0	2 3 4 4	2 3 4 4	2 3 4 4	0 0 0 0	2 3 4 4	2 3 4 4

S4. Disabilities and appropriate infrastructure awareness

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 4 4	3 5 6 7	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S5. Respect for diversity in religious beliefs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 4 4	3 5 6 7	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Professional attitude

S6. Problem solving

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 5 6 7	3 5 6 7	3 5 6 7	2 3 5 5	2 3 5 5	2 5 6 7	2 3 6 7	2 3 6 6	2 3 6 7	2 3 6 7	2 3 6 6	2 3 6 6

S7. Initiative and commitment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 4 5	3 3 4 5	3 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5

S8. Customer orientation

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 5	3 3 4 5	3 3 4 5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 5	2 3 4 4	2 3 4 5	2 3 4 4	2 3 4 5	2 3 4 5

S9. Ethical conduct and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

7	2 3 4 4	3 5 6 7	3 5 6 7	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S10. Willingness to change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 5 6 7	3 5 6 7	3 5 6 7	2 3 5 5	2 3 5 5	2 5 6 7	2 3 6 7	2 3 6 7	2 3 6 7	2 3 6 7	2 3 6 7	2 3 6 7

S11. Promoting a positive work environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 4 4	2 3 4 4	2 3 5 5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S12. Creativity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	2 3 5 5	3 3 6 6	2 3 5 5	2 3 5 5	2 3 6 6	2 3 5 5	2 3 5 5	3 3 6 6	2 3 5 5	2 3 5 5	2 3 5 5

S13. Willingness to learn and to perform

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 5 6	3 3 5 6	3 3 5 6	2 3 4 4	2 3 4 4	2 3 5 6	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S14. Written communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5

S15. Oral communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5

S16. Active listening

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5

Social cultural ability

S17. Understanding cultural awareness and expression

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

S18. Awareness of local customs (e.g., food, arts, language, crafts)

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 3 3	2 3 3 3	3 3 4 4	2 3 3 3	2 3 3 3	2 3 3 3	3 3 4 4	2 3 3 3	3 3 4 4	2 3 3 3	2 3 4 4	3 3 4 4

S19. Speak foreign languages

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

2	0 0 0 0	0 0 0 0	3 5 5 5	0 0 0 0	0 0 0 0	0 0 0 0	2 2 2 2	1 1 1 1	2 2 2 2	0 0 0 0	1 1 1 1	2 2 2 2

S20. Understanding intercultural host-guest understanding and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 3 3	3 3 4 4	3 3 4 4	2 3 3 3	2 3 3 3	2 3 3 3	3 3 4 4	2 3 3 3	3 3 4 4	3 3 3 3	3 4 4 4	3 3 4 4

3. Κατηγορίες δεξιοτήτων:

γενική διαχείριση	υπηρεσίες διοίκησης	ανθρώπινο δυναμικό	Com. και μάρκετινγκ	συντήρησης και μηχαν.	υγείας, ασφάλειας & δευτερ.	ανάπτυξη τεχνολογίας.	ρεσεψιόν/ρεσεψιόν	Οροφοκομία	εκπτώσεις	διαχείριση εσόδων	ευεξία	εκδηλώσεις

Digital
Online information and data literacy

D1. Browsing, searching, filtering data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D2. Evaluating data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 5 6	2 3 5 6	2 3 5 6	2 3 4 4	2 3 4 4	2 3 5 6	2 3 4 4	2 3 4 4	2 3 6 7	2 3 6 7	2 3 4 4	2 3 4 4

D3. Managing data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 5 6	2 3 5 6	2 3 5 6	2 3 4 4	2 3 4 4	2 3 5 6	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Digital personal communication and collaboration

D4. Interacting through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D5. Sharing through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D6. Engaging in citizenship through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D7. Collaborating through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 4 4	2 3 4 4	2 3 5 5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D8. Netiquette

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D9. Managing digital identity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Digital content creation

D10. Developing content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D11. Integrating and re-elaborating digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D12. Copyright and licenses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D13. Programming

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 6 7	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Online safety and digital well-being

D14. Protecting devices

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D15. Protecting personal data and privacy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D16. Protecting health and well-being

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D17. Protecting the environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Digital problem-solving

D18. Solving technical problems

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D19. Identifying needs and technological responses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D20. Creatively using digital technology

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 5 5	2 3 5 5	2 3 6 7	2 3 5 5	2 3 5 5	2 3 6 7	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D21. Identifying digital competence gaps

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

Software and hardware technology

D22. Use of specific software

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 4 4	2 3 4 4	2 3 5 5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D23. Use of augmented and virtual reality

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 5 6 7	2 5 6 7	2 5 6 7	2 3 4 4	2 3 4 4	2 5 6 7	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D24. Use of robotics and AI

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 5 6 7	2 5 6 7	2 5 6 7	2 3 4 4	2 3 4 4	2 5 6 7	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D25. Use of self service technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 5 6 7	2 5 6 7	2 5 6 7	2 3 3 3	2 3 3 3	2 5 6 7	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

Green
Operational sustainability

G1. Minimise the use, and maximise the efficiency, of energy and water consumption

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	1 1 1 1	1 1 1 1	1 3 5 6	2 3 5 5	2 3 5 5	2 3 5 6	1 1 3 3	2 5 6 6	1 1 3 3	1 1 3 3	2 3 5 5	2 3 5 5

G2. Manage waste, sewage, recycling and composting

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	1 1 1 1	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5	1 1 3 3	2 5 6 6	1 1 3 3	1 1 3 3	2 3 5 5	2 3 5 5

G3. Conserve biodiversity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	1 1 1 1	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5	1 1 3 3	2 3 5 5	1 1 3 3	1 1 3 3	2 3 5 5	2 3 5 5

Sustainability communication

G4. Promote sustainable transport

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 3 4	3 3 4 4	3 3 4 4	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4	2 3 3 3	2 3 4 4	2 3 3 3	2 3 3 3	2 3 4 4

G5. Promote environmentally friendly activities and products

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 3 4	3 3 4 4	3 3 4 4	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4	2 3 3 3	2 3 4 4	2 3 3 3	2 3 3 3	2 3 4 4

Foundational sustainability practices

G6. Exhibit a knowledge of climate change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

3	2 3 3 3	2 3 3 3	2 3 3 3	2 3 5 5	2 3 5 5	2 3 5 5	2 3 3 3	2 3 5 5	2 3 3 3	2 3 3 3	2 3 5 5	2 3 5 5

G7. Evaluate environmental policy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 6 7	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

G8. Food waste management

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	1 3 3 3	1 3 3 3	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	1 3 3 3	1 3 3 3	2 3 5 5	2 3 5 5

Social
Functional and societal behaviour

S1. Promote gender equality skills

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 4 4	3 5 6 7	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S2. Accommodate age-related accessibility

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 4 4	3 5 6 7	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S3. Managing special dietary and allergy needs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	0 0 0 0	3 4 5 6	2 3 5 6	0 0 0 0	2 3 4 4	0 0 0 0	2 3 4 4	2 3 4 4	2 3 4 4	0 0 0 0	2 3 4 4	2 3 4 4

S4. Disabilities and appropriate infrastructure awareness

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 4 4	3 5 6 7	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S5. Respect for diversity in religious beliefs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 4 4	3 5 6 7	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Professional attitude

S6. Problem solving

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 5 6 7	3 5 6 7	3 5 6 7	2 3 5 5	2 3 5 5	2 5 6 7	2 3 6 7	2 3 6 6	2 3 6 7	2 3 6 7	2 3 6 6	2 3 6 6

S7. Initiative and commitment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 4 5	3 3 4 5	3 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5

S8. Customer orientation

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 4 5	3 3 4 5	3 3 4 5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 5	2 3 4 4	2 3 4 5	2 3 4 4	2 3 4 5	2 3 4 5

S9. Ethical conduct and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

7	2 3 4 4	3 5 6 7	3 5 6 7	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S10. Willingness to change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 5 6 7	3 5 6 7	3 5 6 7	2 3 5 5	2 3 5 5	2 5 6 7	2 3 6 7	2 3 6 7	2 3 6 7	2 3 6 7	2 3 6 7	2 3 6 7

S11. Promoting a positive work environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 4 4	2 3 4 4	2 3 5 5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S12. Creativity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	2 3 5 5	3 3 6 6	2 3 5 5	2 3 5 5	2 3 6 6	2 3 5 5	2 3 5 5	3 3 6 6	2 3 5 5	2 3 5 5	2 3 5 5

S13. Willingness to learn and to perform

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

6	2 3 5 6	3 3 5 6	3 3 5 6	2 3 4 4	2 3 4 4	2 3 5 6	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S14. Written communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5

S15. Oral communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5

S16. Active listening

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5

Social cultural ability

S17. Understanding cultural awareness and expression

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

S18. Awareness of local customs (e.g., food, arts, language, crafts)

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 3 3	2 3 3 3	3 3 4 4	2 3 3 3	2 3 3 3	2 3 3 3	3 3 4 4	2 3 3 3	3 3 4 4	2 3 3 3	2 3 4 4	3 3 4 4

S19. Speak foreign languages

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

2	0 0 0 0	0 0 0 0	3 5 5 5	0 0 0 0	0 0 0 0	0 0 0 0	2 2 2 2	1 1 1 1	2 2 2 2	0 0 0 0	1 1 1 1	2 2 2 2

S20. Understanding intercultural host-guest understanding and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Front desk/reception	Housekeeping	Sales	Revenue management	Wellness	Events

4	2 3 3 3	3 3 4 4	3 3 4 4	2 3 3 3	2 3 3 3	2 3 3 3	3 3 4 4	2 3 3 3	3 3 4 4	3 3 3 3	3 4 4 4	3 3 4 4

360º Μήτρα Δεξιοτήτων

1. Επιλέξτε έναν τομέα:

2. Επιλέξτε έναν τύπο εταιρείας:

3. Κατηγορίες δεξιοτήτων:

4. Πρόσθετα φίλτρα (προαιρετικά):

Digital

Online information and data literacy

Digital personal communication and collaboration

Digital content creation

Online safety and digital well-being

Digital problem-solving

Software and hardware technology

Green

Operational sustainability

Sustainability communication

Foundational sustainability practices

Social

Functional and societal behaviour

Professional attitude

Social cultural ability

3. Κατηγορίες δεξιοτήτων:

4. Πρόσθετα φίλτρα (προαιρετικά):

Digital

Online information and data literacy

Digital personal communication and collaboration

Digital content creation

Online safety and digital well-being

Digital problem-solving

Software and hardware technology

Green

Operational sustainability

Sustainability communication

Foundational sustainability practices

Social

Functional and societal behaviour

Professional attitude

Social cultural ability

3. Κατηγορίες δεξιοτήτων:

4. Πρόσθετα φίλτρα (προαιρετικά):

Digital

Online information and data literacy

Digital personal communication and collaboration

Digital content creation

Online safety and digital well-being

Digital problem-solving

Software and hardware technology

Green

Operational sustainability

Sustainability communication

Foundational sustainability practices

Social

Functional and societal behaviour

Professional attitude

Social cultural ability

3. Κατηγορίες δεξιοτήτων:

4. Πρόσθετα φίλτρα (προαιρετικά):

Digital

Online information and data literacy

Digital personal communication and collaboration

Digital content creation

Online safety and digital well-being

Digital problem-solving

Software and hardware technology

Green

Operational sustainability

Sustainability communication

Foundational sustainability practices

Social

Functional and societal behaviour

Professional attitude

Social cultural ability