Next Tourism Generation

360º Μήτρα Δεξιοτήτων

Αυτό σας δίνει μια πλήρη επισκόπηση σχετικά με τις νέες δεξιότητες που είναι οι πιο σημαντικές για θέσεις εργασίας στον τουρισμό. Αυτές οι δεξιότητες κατανέμονται ανά τομέα, επομένως επιλέξτε μία για να τις δείτε.

1. Επιλέξτε έναν τομέα:

2. Επιλέξτε έναν τύπο εταιρείας:

3. Κατηγορίες δεξιοτήτων:

γενική διαχείριση	υπηρεσίες διοίκησης	ανθρώπινο δυναμικό	Com. και μάρκετινγκ	συντήρησης και μηχαν.	υγείας, ασφάλειας & δευτερ.	ανάπτυξη τεχνολογίας.	υπηρεσίες επισκεπτών	Παιδείας και δια.	Έρανος και αναθ.	Εμπορική ανάπτυξη.	Συνεργασίες, com.	Εκδηλώσεις διαστημικός άνθρωπος.

Digital
Online information and data literacy

D1. Browsing, searching, filtering data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

D2. Evaluating data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 4	3 6	3 4	3 4	3 4	3 5	3 6	3 5	3 6	3 5	3 5

D3. Managing data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 4	3 6	3 4	3 4	3 4	3 5	3 6	3 5	3 6	3 5	3 5

Digital personal communication and collaboration

D4. Interacting through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

D5. Sharing through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 5	3 5	3 5	3 5	3 5	3 5	3 5	3 5	3 5	3 5	3 5	3 5

D6. Engaging in citizenship through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4

D7. Collaborating through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4

D8. Netiquette

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

D9. Managing digital identity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	2 5	2 5	3 5	3 5	3 5	3 5	3 5	2 5	3 5

Digital content creation

D10. Developing content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 4	3 4	2 4	2 4	3 4	3 4	3 6	3 4	3 6	2 4	3 4

D11. Integrating and re-elaborating digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 5	3 5	3 6	2 5	2 5	3 5	3 5	3 5	3 5	3 5	2 5	3 5

D12. Copyright and licenses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 4	3 6	2 4	2 4	3 4	3 4	3 5	3 5	3 5	2 5	3 5

D13. Programming

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 5	3 5	3 6	2 5	2 5	3 7	3 5	3 5	3 5	3 5	2 5	3 5

Online safety and digital well-being

D14. Protecting devices

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

D15. Protecting personal data and privacy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

D16. Protecting health and well-being

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

D17. Protecting the environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4

Digital problem-solving

D18. Solving technical problems

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	3 4	3 4	3 7	3 4	3 4	3 4	3 4	2 4	3 4

D19. Identifying needs and technological responses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4

D20. Creatively using digital technology

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 4	3 6	3 4	3 4	3 6	3 4	3 4	3 4	3 4	2 4	3 4

D21. Identifying digital competence gaps

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4

Software and hardware technology

D22. Use of specific software

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	3 4	3 4	3 6	3 5	3 6	3 4	3 4	3 4	3 4

D23. Use of augmented and virtual reality

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 4	2 4	3 4	3 4	3 4	3 4	2 5	2 5	0 0	3 5	0 0	2 5

D24. Use of robotics and AI

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 4	2 4	3 4	3 4	3 4	3 4	2 4	2 4	0 0	3 4	0 0	2 4

D25. Use of self service technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	2 5	2 5	3 5	3 5	3 5	3 5	3 5	2 5	2 5

Green
Operational sustainability

G1. Minimise the use, and maximise the efficiency, of energy and water consumption

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	1 3	1 3	1 3	3 5	3 5	3 5	2 5	2 5	2 5	2 5	3 5	3 5

G2. Manage waste, sewage, recycling and composting

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	1 3	1 3	1 3	3 5	3 5	3 5	2 5	2 5	2 5	2 5	3 5	3 5

G3. Conserve biodiversity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	1 3	1 3	1 3	3 5	3 5	3 5	2 5	2 5	2 5	2 5	3 5	3 5

Sustainability communication

G4. Promote sustainable transport

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 4	2 3	2 3	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4

G5. Promote environmentally friendly activities and products

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 4	2 3	4 5	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4

Foundational sustainability practices

G6. Exhibit a knowledge of climate change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

3	2 3	2 3	2 3	2 3	2 3	2 3	2 3	2 4	2 3	2 3	2 5	2 5

G7. Evaluate environmental policy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 4	2 6	2 4	2 4	2 4	2 4	2 4	2 4	2 4	2 4	2 4	2 4

G8. Food waste management

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	1 3	1 3	2 5	2 5	2 5	2 5	2 4	2 3	0 0	2 4	2 4	2 5

Social
Functional and societal behaviour

S1. Promote gender equality skills

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 6	3 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

S2. Accommodate age-related accessibility

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 6	3 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

S3. Managing special dietary and allergy needs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	0 0	0 0	3 4	0 0	3 4	0 0	2 4	2 4	0 0	0 0	0 0	2 4

S4. Disabilities and appropriate infrastructure awareness

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 6	3 4	2 4	3 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4

S5. Respect for diversity in religious beliefs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 6	3 4	2 4	3 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4

Professional attitude

S6. Problem solving

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	3 5	3 5	3 4	3 5	3 5	3 5	3 5	3 5	3 5

S7. Initiative and commitment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	3 4	3 4	3 4	3 5	3 5	3 5	3 5	3 5	3 5

S8. Customer orientation

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	3 4	3 4	3 4	3 5	3 5	3 5	3 5	3 5	3 5

S9. Ethical conduct and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 6	3 4	3 4	3 4	3 4	3 5	3 5	3 5	3 5	3 5	3 5

S10. Willingness to change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	3 5	3 5	3 5	3 4	3 4	3 4	3 4	3 4	3 4

S11. Promoting a positive work environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

S12. Creativity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 6	3 5	3 5	3 6	3 5	3 6	3 6	3 6	3 5	3 5

S13. Willingness to learn and to perform

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 6	3 6	3 4	3 4	3 6	3 4	3 4	3 4	3 4	3 4	3 4

S14. Written communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	3 5	3 5	3 5	3 5	3 5

S15. Oral communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	3 5	3 5	3 5	3 5	3 5

S16. Active listening

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	3 5	3 5	3 5	3 5	3 5

Social cultural ability

S17. Understanding cultural awareness and expression

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	3 4	2 4	2 4	3 5	3 5	3 5	2 5	3 5	3 5

S18. Awareness of local customs (e.g., food, arts, language, crafts)

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 3	2 3	2 3	3 4	3 4	3 4	2 4	3 4	3 4

S19. Speak foreign languages

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

2	0 0	0 0	2 3	0 0	0 0	0 0	3 5	3 5	2 3	3 5	1 1	3 5

S20. Understanding intercultural host-guest understanding and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 4	2 4	2 4	3 4	3 4	3 4	1 4	3 4	3 4

3. Κατηγορίες δεξιοτήτων:

γενική διαχείριση	υπηρεσίες διοίκησης	ανθρώπινο δυναμικό	Com. και μάρκετινγκ	συντήρησης και μηχαν.	υγείας, ασφάλειας & δευτερ.	ανάπτυξη τεχνολογίας.	υπηρεσίες επισκεπτών	Παιδείας και δια.	Έρανος και αναθ.	Εμπορική ανάπτυξη.	Συνεργασίες, com.	Εκδηλώσεις διαστημικός άνθρωπος.

Digital
Online information and data literacy

D1. Browsing, searching, filtering data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D2. Evaluating data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 5 6	2 3 5 6	2 3 5 6	2 3 4 4	2 3 4 4	2 3 5 6	2 3 5 5	2 3 5 6	2 3 5 6	2 3 5 6	2 3 5 5	2 3 5 5

D3. Managing data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 5 6	2 3 5 6	2 3 5 6	2 3 4 4	2 3 4 4	2 3 5 6	2 3 5 5	2 3 5 6	2 3 5 6	2 3 5 6	2 3 5 5	2 3 5 5

Digital personal communication and collaboration

D4. Interacting through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D5. Sharing through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D6. Engaging in citizenship through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D7. Collaborating through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 4 4	2 3 4 4	2 3 5 5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D8. Netiquette

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D9. Managing digital identity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Digital content creation

D10. Developing content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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D11. Integrating and re-elaborating digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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D12. Copyright and licenses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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D13. Programming

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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Online safety and digital well-being

D14. Protecting devices

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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D15. Protecting personal data and privacy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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D16. Protecting health and well-being

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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D17. Protecting the environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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Digital problem-solving

D18. Solving technical problems

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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D19. Identifying needs and technological responses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D20. Creatively using digital technology

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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D21. Identifying digital competence gaps

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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Software and hardware technology

D22. Use of specific software

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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D23. Use of augmented and virtual reality

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 5 6 7	2 5 6 7	2 5 6 7	2 3 4 4	2 3 4 4	2 5 6 7	2 3 4 4	2 3 4 4	0 0 0 0	2 3 4 4	0 0 0 0	2 3 4 4

D24. Use of robotics and AI

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 5 6 7	2 5 6 7	2 5 6 7	2 3 4 4	2 3 4 4	2 5 6 7	2 3 4 4	2 3 4 4	0 0 0 0	2 3 4 4	0 0 0 0	2 3 4 4

D25. Use of self service technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 5 6 7	2 5 6 7	2 5 6 7	2 3 3 3	2 3 3 3	2 5 6 7	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

Green
Operational sustainability

G1. Minimise the use, and maximise the efficiency, of energy and water consumption

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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G2. Manage waste, sewage, recycling and composting

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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G3. Conserve biodiversity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	1 1 1 1	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5	1 1 1 1	2 3 5 5	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5

Sustainability communication

G4. Promote sustainable transport

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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G5. Promote environmentally friendly activities and products

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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Foundational sustainability practices

G6. Exhibit a knowledge of climate change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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G7. Evaluate environmental policy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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G8. Food waste management

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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Social
Functional and societal behaviour

S1. Promote gender equality skills

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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S2. Accommodate age-related accessibility

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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S3. Managing special dietary and allergy needs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	0 0 0 0	3 4 5 6	2 3 5 6	0 0 0 0	2 3 4 4	0 0 0 0	2 3 4 4	2 3 4 4	0 0 0 0	0 0 0 0	0 0 0 0	2 3 4 4

S4. Disabilities and appropriate infrastructure awareness

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 4 4	3 5 6 7	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S5. Respect for diversity in religious beliefs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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Professional attitude

S6. Problem solving

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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S7. Initiative and commitment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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S8. Customer orientation

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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S9. Ethical conduct and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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S10. Willingness to change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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S11. Promoting a positive work environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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S12. Creativity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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S13. Willingness to learn and to perform

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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S14. Written communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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S15. Oral communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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S16. Active listening

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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Social cultural ability

S17. Understanding cultural awareness and expression

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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S18. Awareness of local customs (e.g., food, arts, language, crafts)

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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S19. Speak foreign languages

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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S20. Understanding intercultural host-guest understanding and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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3. Κατηγορίες δεξιοτήτων:

γενική διαχείριση	υπηρεσίες διοίκησης	ανθρώπινο δυναμικό	Com. και μάρκετινγκ	συντήρησης και μηχαν.	υγείας, ασφάλειας & δευτερ.	ανάπτυξη τεχνολογίας.	υπηρεσίες επισκεπτών	Παιδείας και δια.	Έρανος και αναθ.	Εμπορική ανάπτυξη.	Συνεργασίες, com.	Εκδηλώσεις διαστημικός άνθρωπος.

Digital
Online information and data literacy

D1. Browsing, searching, filtering data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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D2. Evaluating data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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D3. Managing data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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Digital personal communication and collaboration

D4. Interacting through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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D5. Sharing through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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D6. Engaging in citizenship through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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D7. Collaborating through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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D8. Netiquette

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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D9. Managing digital identity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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Digital content creation

D10. Developing content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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D11. Integrating and re-elaborating digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

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D12. Copyright and licenses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 4	3 6	2 4	2 4	3 4	3 4	3 5	3 5	3 5	2 5	3 5

D13. Programming

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 5	3 5	3 6	2 5	2 5	3 7	3 5	3 5	3 5	3 5	2 5	3 5

Online safety and digital well-being

D14. Protecting devices

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

D15. Protecting personal data and privacy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

D16. Protecting health and well-being

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

D17. Protecting the environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4

Digital problem-solving

D18. Solving technical problems

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	3 4	3 4	3 7	3 4	3 4	3 4	3 4	2 4	3 4

D19. Identifying needs and technological responses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4

D20. Creatively using digital technology

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 4	3 6	3 4	3 4	3 6	3 4	3 4	3 4	3 4	2 4	3 4

D21. Identifying digital competence gaps

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4

Software and hardware technology

D22. Use of specific software

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	3 4	3 4	3 6	3 5	3 6	3 4	3 4	3 4	3 4

D23. Use of augmented and virtual reality

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 4	2 4	3 4	3 4	3 4	3 4	2 5	2 5	0 0	3 5	0 0	2 5

D24. Use of robotics and AI

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 4	2 4	3 4	3 4	3 4	3 4	2 4	2 4	0 0	3 4	0 0	2 4

D25. Use of self service technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	2 5	2 5	3 5	3 5	3 5	3 5	3 5	2 5	2 5

Green
Operational sustainability

G1. Minimise the use, and maximise the efficiency, of energy and water consumption

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	1 3	1 3	1 3	3 5	3 5	3 5	2 5	2 5	2 5	2 5	3 5	3 5

G2. Manage waste, sewage, recycling and composting

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	1 3	1 3	1 3	3 5	3 5	3 5	2 5	2 5	2 5	2 5	3 5	3 5

G3. Conserve biodiversity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	1 3	1 3	1 3	3 5	3 5	3 5	2 5	2 5	2 5	2 5	3 5	3 5

Sustainability communication

G4. Promote sustainable transport

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 4	2 3	2 3	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4

G5. Promote environmentally friendly activities and products

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 4	2 3	4 5	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4

Foundational sustainability practices

G6. Exhibit a knowledge of climate change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

3	2 3	2 3	2 3	2 3	2 3	2 3	2 3	2 4	2 3	2 3	2 5	2 5

G7. Evaluate environmental policy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 4	2 6	2 4	2 4	2 4	2 4	2 4	2 4	2 4	2 4	2 4	2 4

G8. Food waste management

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	1 3	1 3	2 5	2 5	2 5	2 5	2 4	2 3	0 0	2 4	2 4	2 5

Social
Functional and societal behaviour

S1. Promote gender equality skills

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 6	3 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

S2. Accommodate age-related accessibility

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 6	3 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

S3. Managing special dietary and allergy needs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	0 0	0 0	3 4	0 0	3 4	0 0	2 4	2 4	0 0	0 0	0 0	2 4

S4. Disabilities and appropriate infrastructure awareness

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 6	3 4	2 4	3 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4

S5. Respect for diversity in religious beliefs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 6	3 4	2 4	3 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4

Professional attitude

S6. Problem solving

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	3 5	3 5	3 4	3 5	3 5	3 5	3 5	3 5	3 5

S7. Initiative and commitment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	3 4	3 4	3 4	3 5	3 5	3 5	3 5	3 5	3 5

S8. Customer orientation

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	3 4	3 4	3 4	3 5	3 5	3 5	3 5	3 5	3 5

S9. Ethical conduct and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 6	3 4	3 4	3 4	3 4	3 5	3 5	3 5	3 5	3 5	3 5

S10. Willingness to change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	3 5	3 5	3 5	3 4	3 4	3 4	3 4	3 4	3 4

S11. Promoting a positive work environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

S12. Creativity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 6	3 5	3 5	3 6	3 5	3 6	3 6	3 6	3 5	3 5

S13. Willingness to learn and to perform

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 6	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

S14. Written communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	3 5	3 5	3 5	3 5	3 5

S15. Oral communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	3 5	3 5	3 5	3 5	3 5

S16. Active listening

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	3 5	3 5	3 5	3 5	3 5

Social cultural ability

S17. Understanding cultural awareness and expression

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	3 4	2 4	2 4	3 5	3 5	3 5	2 5	3 5	3 5

S18. Awareness of local customs (e.g., food, arts, language, crafts)

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 3	2 3	2 3	3 4	3 4	3 4	2 4	3 4	3 4

S19. Speak foreign languages

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

2	0 0	0 0	2 3	0 0	0 0	0 0	3 5	3 5	2 3	3 5	1 1	3 5

S20. Understanding intercultural host-guest understanding and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 4	2 4	2 4	3 4	3 4	3 4	1 4	3 4	3 4

3. Κατηγορίες δεξιοτήτων:

γενική διαχείριση	υπηρεσίες διοίκησης	ανθρώπινο δυναμικό	Com. και μάρκετινγκ	συντήρησης και μηχαν.	υγείας, ασφάλειας & δευτερ.	ανάπτυξη τεχνολογίας.	υπηρεσίες επισκεπτών	Παιδείας και δια.	Έρανος και αναθ.	Εμπορική ανάπτυξη.	Συνεργασίες, com.	Εκδηλώσεις διαστημικός άνθρωπος.

Digital
Online information and data literacy

D1. Browsing, searching, filtering data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D2. Evaluating data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 5 6	2 3 5 6	2 3 5 6	2 3 4 4	2 3 4 4	2 3 5 6	2 3 5 5	2 3 5 6	2 3 5 6	2 3 5 6	2 3 5 5	2 3 5 5

D3. Managing data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 5 6	2 3 5 6	2 3 5 6	2 3 4 4	2 3 4 4	2 3 5 6	2 3 5 5	2 3 5 6	2 3 5 6	2 3 5 6	2 3 5 5	2 3 5 5

Digital personal communication and collaboration

D4. Interacting through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D5. Sharing through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D6. Engaging in citizenship through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D7. Collaborating through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 4 4	2 3 4 4	2 3 5 5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D8. Netiquette

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D9. Managing digital identity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Digital content creation

D10. Developing content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 6	2 3 5 6	2 3 5 6	2 3 5 5	2 3 5 5

D11. Integrating and re-elaborating digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D12. Copyright and licenses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D13. Programming

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 6 7	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Online safety and digital well-being

D14. Protecting devices

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D15. Protecting personal data and privacy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D16. Protecting health and well-being

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D17. Protecting the environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Digital problem-solving

D18. Solving technical problems

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D19. Identifying needs and technological responses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D20. Creatively using digital technology

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 5 5	2 3 5 5	2 3 6 7	2 3 5 5	2 3 5 5	2 3 6 7	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D21. Identifying digital competence gaps

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

Software and hardware technology

D22. Use of specific software

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 4 4	2 3 4 4	2 3 5 5	2 3 5 5	2 3 5 6	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D23. Use of augmented and virtual reality

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 5 6 7	2 5 6 7	2 5 6 7	2 3 4 4	2 3 4 4	2 5 6 7	2 3 4 4	2 3 4 4	0 0 0 0	2 3 4 4	0 0 0 0	2 3 4 4

D24. Use of robotics and AI

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 5 6 7	2 5 6 7	2 5 6 7	2 3 4 4	2 3 4 4	2 5 6 7	2 3 4 4	2 3 4 4	0 0 0 0	2 3 4 4	0 0 0 0	2 3 4 4

D25. Use of self service technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 5 6 7	2 5 6 7	2 5 6 7	2 3 3 3	2 3 3 3	2 5 6 7	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

Green
Operational sustainability

G1. Minimise the use, and maximise the efficiency, of energy and water consumption

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	1 1 1 1	1 1 1 1	1 3 5 6	2 3 5 5	2 3 5 5	2 3 5 6	1 1 1 1	2 3 5 5	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5

G2. Manage waste, sewage, recycling and composting

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	1 1 1 1	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5	1 1 1 1	2 3 5 5	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5

G3. Conserve biodiversity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	1 1 1 1	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5	1 1 1 1	2 3 5 5	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5

Sustainability communication

G4. Promote sustainable transport

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 3 4	3 3 4 4	3 3 4 4	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4

G5. Promote environmentally friendly activities and products

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 3 4	3 3 4 4	3 3 4 4	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4

Foundational sustainability practices

G6. Exhibit a knowledge of climate change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

3	2 3 3 3	2 3 3 3	2 3 3 3	2 3 5 5	2 3 5 5	2 3 5 5	2 3 3 3	2 3 5 5	2 3 3 3	2 3 3 3	2 3 5 5	2 3 5 5

G7. Evaluate environmental policy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 6 7	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

G8. Food waste management

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	1 3 3 3	1 3 3 3	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	1 3 3 3	1 3 3 3	2 3 5 5	2 3 5 5

Social
Functional and societal behaviour

S1. Promote gender equality skills

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 4 4	3 5 6 7	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S2. Accommodate age-related accessibility

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 4 4	3 5 6 7	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S3. Managing special dietary and allergy needs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	0 0 0 0	3 4 5 6	2 3 5 6	0 0 0 0	2 3 4 4	0 0 0 0	2 3 4 4	2 3 4 4	0 0 0 0	0 0 0 0	0 0 0 0	2 3 4 4

S4. Disabilities and appropriate infrastructure awareness

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 4 4	3 5 6 7	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S5. Respect for diversity in religious beliefs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 4 4	3 5 6 7	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Professional attitude

S6. Problem solving

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 5 6 7	3 5 6 7	3 5 6 7	2 3 6 7	2 3 6 7	2 5 6 7	2 3 6 7	2 3 6 7	2 3 6 7	2 3 6 7	2 3 6 7	2 3 6 7

S7. Initiative and commitment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 4 5	3 3 4 5	3 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5

S8. Customer orientation

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 5	3 3 4 5	3 3 4 5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 5	2 3 4 4	2 3 4 5	2 3 6 7	2 3 4 5	2 3 4 5

S9. Ethical conduct and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

7	2 3 4 4	3 5 6 7	3 5 6 7	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S10. Willingness to change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 5 6 7	3 5 6 7	3 5 6 7	2 3 6 7	2 3 6 7	2 5 6 7	2 3 6 7	2 3 6 7	2 3 6 7	2 3 6 7	2 3 6 7	2 3 6 7

S11. Promoting a positive work environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 4 4	2 3 4 4	2 3 5 5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S12. Creativity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	2 3 5 5	3 3 6 6	2 3 5 5	2 3 5 5	2 3 6 6	2 3 5 5	2 3 6 7	3 3 6 7	2 3 6 7	2 3 5 5	2 3 5 5

S13. Willingness to learn and to perform

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 5 6	3 3 5 6	3 3 5 6	2 3 4 4	2 3 4 4	2 3 5 6	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S14. Written communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5

S15. Oral communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5

S16. Active listening

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5

Social cultural ability

S17. Understanding cultural awareness and expression

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

S18. Awareness of local customs (e.g., food, arts, language, crafts)

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 3 3	2 3 3 3	3 3 4 4	2 3 3 3	2 3 3 3	2 3 3 3	3 3 4 4	2 3 3 3	3 3 4 4	2 3 3 3	2 3 4 4	3 3 4 4

S19. Speak foreign languages

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

2	0 0 0 0	0 0 0 0	3 5 5 5	0 0 0 0	0 0 0 0	0 0 0 0	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	1 1 1 1	2 3 5 5

S20. Understanding intercultural host-guest understanding and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 3 3	3 3 4 4	3 3 4 4	2 3 3 3	2 3 3 3	2 3 3 3	3 3 4 4	2 3 4 4	3 3 3 3	3 3 3 3	3 4 4 4	3 4 4 4

3. Κατηγορίες δεξιοτήτων:

γενική διαχείριση	υπηρεσίες διοίκησης	ανθρώπινο δυναμικό	Com. και μάρκετινγκ	συντήρησης και μηχαν.	υγείας, ασφάλειας & δευτερ.	ανάπτυξη τεχνολογίας.	υπηρεσίες επισκεπτών	Παιδείας και δια.	Έρανος και αναθ.	Εμπορική ανάπτυξη.	Συνεργασίες, com.	Εκδηλώσεις διαστημικός άνθρωπος.

Digital
Online information and data literacy

D1. Browsing, searching, filtering data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

D2. Evaluating data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 4	3 6	3 4	3 4	3 4	3 5	3 6	3 5	3 6	3 5	3 5

D3. Managing data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 4	3 6	3 4	3 4	3 4	3 5	3 6	3 5	3 6	3 5	3 5

Digital personal communication and collaboration

D4. Interacting through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

D5. Sharing through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 5	3 5	3 5	3 5	3 5	3 5	3 5	3 5	3 5	3 5	3 5	3 5

D6. Engaging in citizenship through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4

D7. Collaborating through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4

D8. Netiquette

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

D9. Managing digital identity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	2 5	2 5	3 5	3 5	3 5	3 5	3 5	2 5	3 5

Digital content creation

D10. Developing content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 4	3 4	2 4	2 4	3 4	3 4	3 6	3 4	3 6	2 4	3 4

D11. Integrating and re-elaborating digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 5	3 5	3 6	2 5	2 5	3 5	3 5	3 5	3 5	3 5	2 5	3 5

D12. Copyright and licenses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 4	3 6	2 4	2 4	3 4	3 4	3 5	3 5	3 5	2 5	3 5

D13. Programming

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 5	3 5	3 6	2 5	2 5	3 7	3 5	3 5	3 5	3 5	2 5	3 5

Online safety and digital well-being

D14. Protecting devices

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

D15. Protecting personal data and privacy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

D16. Protecting health and well-being

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

D17. Protecting the environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4

Digital problem-solving

D18. Solving technical problems

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	3 4	3 4	3 7	3 4	3 4	3 4	3 4	2 4	3 4

D19. Identifying needs and technological responses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4

D20. Creatively using digital technology

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 4	3 6	3 4	3 4	3 6	3 4	3 4	3 4	3 4	2 4	3 4

D21. Identifying digital competence gaps

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4

Software and hardware technology

D22. Use of specific software

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	3 4	3 4	3 6	3 5	3 6	3 4	3 4	3 4	3 4

D23. Use of augmented and virtual reality

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 4	2 4	3 4	3 4	3 4	3 4	2 5	2 5	0 0	3 5	0 0	2 5

D24. Use of robotics and AI

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 4	2 4	3 4	3 4	3 4	3 4	2 4	2 4	0 0	3 4	0 0	2 4

D25. Use of self service technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	2 5	2 5	3 5	3 5	3 5	3 5	3 5	2 5	2 5

Green
Operational sustainability

G1. Minimise the use, and maximise the efficiency, of energy and water consumption

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	1 3	1 3	1 3	3 5	3 5	3 5	2 5	2 5	2 5	2 5	3 5	3 5

G2. Manage waste, sewage, recycling and composting

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	1 3	1 3	1 3	3 5	3 5	3 5	2 5	2 5	2 5	2 5	3 5	3 5

G3. Conserve biodiversity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	1 3	1 3	1 3	3 5	3 5	3 5	2 5	2 5	2 5	2 5	3 5	3 5

Sustainability communication

G4. Promote sustainable transport

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 4	2 3	2 3	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4

G5. Promote environmentally friendly activities and products

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 4	2 3	4 5	3 4	3 4	3 4	2 4	2 4	3 4	3 4	3 4	3 4

Foundational sustainability practices

G6. Exhibit a knowledge of climate change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

3	2 3	2 3	2 3	2 3	2 3	2 3	2 3	2 4	2 3	2 3	2 5	2 5

G7. Evaluate environmental policy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 4	2 6	2 4	2 4	2 4	2 4	2 4	2 4	2 4	2 4	2 4	2 4

G8. Food waste management

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	1 3	1 3	2 5	2 5	2 5	2 5	2 4	2 3	0 0	2 4	2 4	2 5

Social
Functional and societal behaviour

S1. Promote gender equality skills

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 6	3 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

S2. Accommodate age-related accessibility

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 6	3 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

S3. Managing special dietary and allergy needs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	0 0	0 0	3 4	0 0	3 4	0 0	2 4	2 4	0 0	0 0	0 0	2 4

S4. Disabilities and appropriate infrastructure awareness

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 6	3 4	2 4	3 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4

S5. Respect for diversity in religious beliefs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 6	3 4	2 4	3 4	2 4	3 4	3 4	3 4	3 4	3 4	3 4

Professional attitude

S6. Problem solving

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	3 5	3 5	3 4	3 5	3 5	3 5	3 5	3 5	3 5

S7. Initiative and commitment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	3 4	3 4	3 4	3 5	3 5	3 5	3 5	3 5	3 5

S8. Customer orientation

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	3 4	3 4	3 4	3 5	3 5	3 5	3 5	3 5	3 5

S9. Ethical conduct and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 6	3 4	3 4	3 4	3 4	3 5	3 5	3 5	3 5	3 5	3 5

S10. Willingness to change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	3 5	3 5	3 5	3 4	3 4	3 4	3 4	3 4	3 4

S11. Promoting a positive work environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

S12. Creativity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 6	3 5	3 5	3 6	3 5	3 6	3 6	3 6	3 5	3 5

S13. Willingness to learn and to perform

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	3 4	3 6	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	3 4

S14. Written communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	3 5	3 5	3 5	3 5	3 5

S15. Oral communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	3 5	3 5	3 5	3 5	3 5

S16. Active listening

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	3 5	3 5	3 5	3 5	3 5

Social cultural ability

S17. Understanding cultural awareness and expression

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	3 4	3 4	3 4	3 4	2 4	2 4	3 5	3 5	3 5	2 5	3 5	3 5

S18. Awareness of local customs (e.g., food, arts, language, crafts)

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 3	2 3	2 3	3 4	3 4	3 4	2 4	3 4	3 4

S19. Speak foreign languages

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

2	0 0	0 0	2 3	0 0	0 0	0 0	3 5	3 5	2 3	3 5	1 1	3 5

S20. Understanding intercultural host-guest understanding and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	3 4	3 4	3 4	2 4	2 4	2 4	3 4	3 4	3 4	1 4	3 4	3 4

3. Κατηγορίες δεξιοτήτων:

γενική διαχείριση	υπηρεσίες διοίκησης	ανθρώπινο δυναμικό	Com. και μάρκετινγκ	συντήρησης και μηχαν.	υγείας, ασφάλειας & δευτερ.	ανάπτυξη τεχνολογίας.	υπηρεσίες επισκεπτών	Παιδείας και δια.	Έρανος και αναθ.	Εμπορική ανάπτυξη.	Συνεργασίες, com.	Εκδηλώσεις διαστημικός άνθρωπος.

Digital
Online information and data literacy

D1. Browsing, searching, filtering data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D2. Evaluating data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 5 6	2 3 5 6	2 3 5 6	2 3 4 4	2 3 4 4	2 3 5 6	2 3 5 5	2 3 5 6	2 3 5 6	2 3 5 6	2 3 5 5	2 3 5 5

D3. Managing data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 5 6	2 3 5 6	2 3 5 6	2 3 4 4	2 3 4 4	2 3 5 6	2 3 5 5	2 3 5 6	2 3 5 6	2 3 5 6	2 3 5 5	2 3 5 5

Digital personal communication and collaboration

D4. Interacting through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D5. Sharing through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D6. Engaging in citizenship through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D7. Collaborating through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 4 4	2 3 4 4	2 3 5 5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D8. Netiquette

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D9. Managing digital identity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Digital content creation

D10. Developing content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 6	2 3 5 6	2 3 5 6	2 3 5 5	2 3 5 5

D11. Integrating and re-elaborating digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D12. Copyright and licenses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D13. Programming

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 6 7	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Online safety and digital well-being

D14. Protecting devices

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D15. Protecting personal data and privacy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D16. Protecting health and well-being

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D17. Protecting the environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Digital problem-solving

D18. Solving technical problems

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D19. Identifying needs and technological responses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D20. Creatively using digital technology

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 5 5	2 3 5 5	2 3 6 7	2 3 5 5	2 3 5 5	2 3 6 7	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D21. Identifying digital competence gaps

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

Software and hardware technology

D22. Use of specific software

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 4 4	2 3 4 4	2 3 5 5	2 3 5 5	2 3 5 6	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D23. Use of augmented and virtual reality

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 5 6 7	2 5 6 7	2 5 6 7	2 3 4 4	2 3 4 4	2 5 6 7	2 3 4 4	2 3 4 4	0 0 0 0	2 3 4 4	0 0 0 0	2 3 4 4

D24. Use of robotics and AI

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 5 6 7	2 5 6 7	2 5 6 7	2 3 4 4	2 3 4 4	2 5 6 7	2 3 4 4	2 3 4 4	0 0 0 0	2 3 4 4	0 0 0 0	2 3 4 4

D25. Use of self service technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 5 6 7	2 5 6 7	2 5 6 7	2 3 3 3	2 3 3 3	2 5 6 7	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

Green
Operational sustainability

G1. Minimise the use, and maximise the efficiency, of energy and water consumption

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	1 1 1 1	1 1 1 1	1 3 5 6	2 3 5 5	2 3 5 5	2 3 5 6	1 1 1 1	2 3 5 5	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5

G2. Manage waste, sewage, recycling and composting

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	1 1 1 1	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5	1 1 1 1	2 3 5 5	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5

G3. Conserve biodiversity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	1 1 1 1	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5	1 1 1 1	2 3 5 5	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5

Sustainability communication

G4. Promote sustainable transport

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 3 4	3 3 4 4	3 3 4 4	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4

G5. Promote environmentally friendly activities and products

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 3 4	3 3 4 4	3 3 4 4	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4

Foundational sustainability practices

G6. Exhibit a knowledge of climate change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

3	2 3 3 3	2 3 3 3	2 3 3 3	2 3 5 5	2 3 5 5	2 3 5 5	2 3 3 3	2 3 5 5	2 3 3 3	2 3 3 3	2 3 5 5	2 3 5 5

G7. Evaluate environmental policy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 6 7	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

G8. Food waste management

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	1 3 3 3	1 3 3 3	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	1 3 3 3	1 3 3 3	2 3 5 5	2 3 5 5

Social
Functional and societal behaviour

S1. Promote gender equality skills

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 4 4	3 5 6 7	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S2. Accommodate age-related accessibility

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 4 4	3 5 6 7	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S3. Managing special dietary and allergy needs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	0 0 0 0	3 4 5 6	2 3 5 6	0 0 0 0	2 3 4 4	0 0 0 0	2 3 4 4	2 3 4 4	0 0 0 0	0 0 0 0	0 0 0 0	2 3 4 4

S4. Disabilities and appropriate infrastructure awareness

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 4 4	3 5 6 7	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S5. Respect for diversity in religious beliefs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 4 4	3 5 6 7	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Professional attitude

S6. Problem solving

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 5 6 7	3 5 6 7	3 5 6 7	2 3 6 7	2 3 6 7	2 5 6 7	2 3 6 7	2 3 6 7	2 3 6 7	2 3 6 7	2 3 6 7	2 3 6 7

S7. Initiative and commitment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 4 5	3 3 4 5	3 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5

S8. Customer orientation

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 4 5	3 3 4 5	3 3 4 5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 5	2 3 4 4	2 3 4 5	2 3 6 7	2 3 4 5	2 3 4 5

S9. Ethical conduct and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

7	2 3 4 4	3 5 6 7	3 5 6 7	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S10. Willingness to change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 5 6 7	3 5 6 7	3 5 6 7	2 3 6 7	2 3 6 7	2 5 6 7	2 3 6 7	2 3 6 7	2 3 6 7	2 3 6 7	2 3 6 7	2 3 6 7

S11. Promoting a positive work environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 4 4	2 3 4 4	2 3 5 5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S12. Creativity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	2 3 5 5	3 3 6 6	2 3 5 5	2 3 5 5	2 3 6 6	2 3 5 5	2 3 6 7	3 3 6 7	2 3 6 7	2 3 5 5	2 3 5 5

S13. Willingness to learn and to perform

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

6	2 3 5 6	3 3 5 6	3 3 5 6	2 3 4 4	2 3 4 4	2 3 5 6	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S14. Written communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5

S15. Oral communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5

S16. Active listening

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5	3 3 5 5

Social cultural ability

S17. Understanding cultural awareness and expression

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

S18. Awareness of local customs (e.g., food, arts, language, crafts)

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 3 3	2 3 3 3	3 3 4 4	2 3 3 3	2 3 3 3	2 3 3 3	3 3 4 4	2 3 3 3	3 3 4 4	2 3 3 3	2 3 4 4	3 3 4 4

S19. Speak foreign languages

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

2	0 0 0 0	0 0 0 0	3 5 5 5	0 0 0 0	0 0 0 0	0 0 0 0	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	1 1 1 1	2 3 5 5

S20. Understanding intercultural host-guest understanding and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Visitors services	Education and interpretation	Fundraising and revenue organization	Commercial development and merchandising	Partnerships, community relations, and Institutional Relations	Events and space management

4	2 3 3 3	3 3 4 4	3 3 4 4	2 3 3 3	2 3 3 3	2 3 3 3	3 3 4 4	2 3 4 4	3 3 3 3	3 3 3 3	3 4 4 4	3 4 4 4

360º Μήτρα Δεξιοτήτων

1. Επιλέξτε έναν τομέα:

2. Επιλέξτε έναν τύπο εταιρείας:

3. Κατηγορίες δεξιοτήτων:

4. Πρόσθετα φίλτρα (προαιρετικά):

Digital

Online information and data literacy

Digital personal communication and collaboration

Digital content creation

Online safety and digital well-being

Digital problem-solving

Software and hardware technology

Green

Operational sustainability

Sustainability communication

Foundational sustainability practices

Social

Functional and societal behaviour

Professional attitude

Social cultural ability

3. Κατηγορίες δεξιοτήτων:

4. Πρόσθετα φίλτρα (προαιρετικά):

Digital

Online information and data literacy

Digital personal communication and collaboration

Digital content creation

Online safety and digital well-being

Digital problem-solving

Software and hardware technology

Green

Operational sustainability

Sustainability communication

Foundational sustainability practices

Social

Functional and societal behaviour

Professional attitude

Social cultural ability

3. Κατηγορίες δεξιοτήτων:

4. Πρόσθετα φίλτρα (προαιρετικά):

Digital

Online information and data literacy

Digital personal communication and collaboration

Digital content creation

Online safety and digital well-being

Digital problem-solving

Software and hardware technology

Green

Operational sustainability

Sustainability communication

Foundational sustainability practices

Social

Functional and societal behaviour

Professional attitude

Social cultural ability

3. Κατηγορίες δεξιοτήτων:

4. Πρόσθετα φίλτρα (προαιρετικά):

Digital

Online information and data literacy

Digital personal communication and collaboration

Digital content creation

Online safety and digital well-being

Digital problem-solving

Software and hardware technology

Green

Operational sustainability

Sustainability communication

Foundational sustainability practices

Social

Functional and societal behaviour

Professional attitude

Social cultural ability

3. Κατηγορίες δεξιοτήτων:

4. Πρόσθετα φίλτρα (προαιρετικά):

Digital

Online information and data literacy

Digital personal communication and collaboration

Digital content creation

Online safety and digital well-being

Digital problem-solving

Software and hardware technology