Next Tourism Generation

360º Μήτρα Δεξιοτήτων

Αυτό σας δίνει μια πλήρη επισκόπηση σχετικά με τις νέες δεξιότητες που είναι οι πιο σημαντικές για θέσεις εργασίας στον τουρισμό. Αυτές οι δεξιότητες κατανέμονται ανά τομέα, επομένως επιλέξτε μία για να τις δείτε.

1. Επιλέξτε έναν τομέα:

2. Επιλέξτε έναν τύπο εταιρείας:

Ο τομέας F&B αποτελείται από μια μεγάλη ποικιλία τύπων και μεγέθους επιχειρήσεων. Το μέγεθος της επιχείρησης επηρεάζει τις διαδικασίες και τον συντονισμό μεταξύ των διαφορετικών τμημάτων και λειτουργικών περιοχών. Ο αριθμός των εργαζομένων θα ποικίλλει επίσης ανάλογα με το μέγεθος της επιχείρησης, επομένως η κατανομή των καθηκόντων και των αντίστοιχων δεξιοτήτων και ικανοτήτων θα είναι επίσης διαφορετική. Στην πολύ μικρή εταιρεία κάθε εργαζόμενος μπορεί να έχει πολυλειτουργικούς ρόλους. Το μέγεθος του οργανισμού καθορίστηκε από τις στατιστικές απαιτήσεις της Ευρωπαϊκής Ένωσης και περισσότερες λεπτομέρειες μπορείτε να βρείτε στην εταιρεία Eurostat Micro Μια εταιρεία με λιγότερους από 10 υπαλλήλους αναφέρεται ως πολύ μικρή επιχείρηση. Πάνω από το 90% των τουριστικών επιχειρήσεων στην Ευρώπη είναι πολύ μικρές. Ορισμός(-οί) της Ευρωπαϊκής Επιτροπής - Eurostat Μικρή εταιρεία Μια εταιρεία με 10-49 άτομα απασχολούμενο ορίζεται ως μικρή επιχείρηση. Μερικοί ταξιδιωτικοί πράκτορες και τουριστικοί πράκτορες έχουν αυτό το μέγεθος. Ορισμός(-οί) της Ευρωπαϊκής Επιτροπής - Eurostat Μεσαία εταιρεία Μια εταιρεία με 50-249 απασχολούμενους ορίζεται ως επιχείρηση μεσαίου μεγέθους. Μόνο οι αλυσίδες ταξιδιωτικών πρακτορείων και οι τουριστικοί πράκτορες έχουν αυτό το μέγεθος. Ορισμός(-οί) της Ευρωπαϊκής Επιτροπής - Eurostat Μεγάλη εταιρεία Μια εταιρεία με απασχολούμενους 250 ή περισσότερα άτομα ορίζεται ως μεγάλη επιχείρηση. Μόνο οι τουριστικοί πράκτορες μπορούν να έχουν αυτό το μέγεθος. οι ταξιδιωτικοί πράκτορες είναι μικρότεροι. Ορισμός(-οί) της Ευρωπαϊκής Επιτροπής - Eurostat

3. Κατηγορίες δεξιοτήτων:

γενική διαχείριση	υπηρεσίες διοίκησης	ανθρώπινο δυναμικό	Com. και μάρκετινγκ	συντήρησης και μηχαν.	υγείας, ασφάλειας & δευτερ.	ανάπτυξη τεχνολογίας.	εξυπηρέτηση που αντιμετωπίζει ο πελάτης.	κουζίνα	διαχείριση εγκαταστάσεων	το πίσω μέρος του σπιτιού

Digital
Online information and data literacy

D1. Browsing, searching, filtering data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	3 4	3 5

D2. Evaluating data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	3 4	3 5

D3. Managing data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	3 4	3 5

Digital personal communication and collaboration

D4. Interacting through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	3 4	3 5

D5. Sharing through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	3 5	3 5	3 5	3 4	1 4	3 4	3 5

D6. Engaging in citizenship through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	1 4	3 4	3 5

D7. Collaborating through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	2 4	3 4	3 5

D8. Netiquette

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	2 4	3 4	3 5

D9. Managing digital identity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	2 5	2 5	3 5	3 4	1 4	3 4	3 5

Digital content creation

D10. Developing content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	0 2	0 5	1 5

D11. Integrating and re-elaborating digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	2 5	2 5	3 5	3 4	0 2	0 4	1 4

D12. Copyright and licenses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	0 2	0 4	1 4

D13. Programming

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	2 5	2 5	3 5	3 4	0 2	0 4	1 4

Online safety and digital well-being

D14. Protecting devices

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	1 4	3 4	3 4

D15. Protecting personal data and privacy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	1 4	3 4	3 4

D16. Protecting health and well-being

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	1 4	3 4	3 4

D17. Protecting the environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	1 4	3 4	3 5

Digital problem-solving

D18. Solving technical problems

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	3 4	3 5

D19. Identifying needs and technological responses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	3 4	3 5

D20. Creatively using digital technology

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	3 4	3 5

D21. Identifying digital competence gaps

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	0 4	3 4	3 5

Software and hardware technology

D22. Use of specific software

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	4 4	3 4

D23. Use of augmented and virtual reality

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 4	2 4	3 4	3 4	3 4	3 4	1 4	1 4	2 4	2 4

D24. Use of robotics and AI

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 4	2 4	3 4	3 4	3 4	3 4	1 4	1 4	2 4	2 4

D25. Use of self service technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	2 5	2 5	3 5	3 5	2 5	2 5	2 5

Green
Operational sustainability

G1. Minimise the use, and maximise the efficiency, of energy and water consumption

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3	2 3	2 3	3 5	3 5	3 5	2 4	3 5	3 5	2 4

G2. Manage waste, sewage, recycling and composting

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3	2 3	2 3	3 5	3 5	3 5	2 4	3 5	3 5	3 4

G3. Conserve biodiversity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3	2 3	2 3	3 5	3 5	3 5	2 4	2 4	2 4	2 4

Sustainability communication

G4. Promote sustainable transport

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	2 3	2 3	3 4	3 4	3 4	3 4	2 4	3 4	3 4

G5. Promote environmentally friendly activities and products

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	2 3	4 5	3 4	3 4	3 4	2 4	2 4	3 4	3 4

Foundational sustainability practices

G6. Exhibit a knowledge of climate change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

3	2 3	2 3	2 3	2 3	2 3	2 3	2 3	2 4	2 3	2 3

G7. Evaluate environmental policy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 4	2 4	2 4	2 4	2 4	2 4	2 4	3 4	2 4	2 4

G8. Food waste management

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	1 3	1 3	2 5	2 5	2 5	2 5	3 5	3 5	1 3	1 3

Social
Functional and societal behaviour

S1. Promote gender equality skills

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	3 4	3 4	3 4	2 4	3 4	3 4

S2. Accommodate age-related accessibility

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	3 4	3 4	3 4	2 4	3 4	3 4

S3. Managing special dietary and allergy needs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	0 0	0 0	0 0	0 0	3 4	0 0	3 4	3 5	0 0	0 0

S4. Disabilities and appropriate infrastructure awareness

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	3 4	2 4	3 4	2 4	3 4	3 4

S5. Respect for diversity in religious beliefs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	3 4	2 4	3 4	2 4	3 4	3 4

Professional attitude

S6. Problem solving

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	3 5	3 5	3 4	3 5	2 5	3 5	3 5

S7. Initiative and commitment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 4	3 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4

S8. Customer orientation

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 4	3 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4

S9. Ethical conduct and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 4	3 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4

S10. Willingness to change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 5	3 5	3 5	3 5	3 5	3 5	3 5	2 5	3 5	3 5

S11. Promoting a positive work environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4

S12. Creativity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	3 5	3 5	3 5	3 5	2 5	3 5	3 5

S13. Willingness to learn and to perform

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4

S14. Written communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	2 4	3 5	3 4

S15. Oral communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	2 4	3 5	3 4

S16. Active listening

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	2 4	3 5	3 4

Social cultural ability

S17. Understanding cultural awareness and expression

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 4	3 4	3 4	3 4	2 4	2 4	3 4	2 4	3 4	2 4

S18. Awareness of local customs (e.g., food, arts, language, crafts)

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 3	2 3	2 3	3 4	2 4	3 4	2 4

S19. Speak foreign languages

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

3	0 0	0 0	2 3	0 0	0 0	0 0	2 3	0 0	0 0	0 0

S20. Understanding intercultural host-guest understanding and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	2 4	3 4	2 4	3 4	1 1

3. Κατηγορίες δεξιοτήτων:

γενική διαχείριση	υπηρεσίες διοίκησης	ανθρώπινο δυναμικό	Com. και μάρκετινγκ	συντήρησης και μηχαν.	υγείας, ασφάλειας & δευτερ.	ανάπτυξη τεχνολογίας.	εξυπηρέτηση που αντιμετωπίζει ο πελάτης.	κουζίνα	διαχείριση εγκαταστάσεων	το πίσω μέρος του σπιτιού

Digital
Online information and data literacy

D1. Browsing, searching, filtering data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	3 4	3 5

D2. Evaluating data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	3 4	3 5

D3. Managing data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	3 4	3 5

Digital personal communication and collaboration

D4. Interacting through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	3 4	3 5

D5. Sharing through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	3 5	3 5	3 5	3 4	1 4	3 4	3 5

D6. Engaging in citizenship through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	1 4	3 4	3 5

D7. Collaborating through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	2 4	3 4	3 5

D8. Netiquette

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	2 4	3 4	3 5

D9. Managing digital identity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	2 5	2 5	3 5	3 4	1 4	3 4	3 5

Digital content creation

D10. Developing content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	0 2	0 5	1 5

D11. Integrating and re-elaborating digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	2 5	2 5	3 5	3 4	0 2	0 4	1 4

D12. Copyright and licenses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	0 2	0 4	1 4

D13. Programming

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	2 5	2 5	3 5	3 4	0 2	0 4	1 4

Online safety and digital well-being

D14. Protecting devices

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	1 4	3 4	3 4

D15. Protecting personal data and privacy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	1 4	3 4	3 4

D16. Protecting health and well-being

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	1 4	3 4	3 4

D17. Protecting the environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	1 4	3 4	3 5

Digital problem-solving

D18. Solving technical problems

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	3 4	3 5

D19. Identifying needs and technological responses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	3 4	3 5

D20. Creatively using digital technology

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	3 4	3 5

D21. Identifying digital competence gaps

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	3 4	3 4	0 4	3 4	3 5

Software and hardware technology

D22. Use of specific software

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	1 4	4 4	3 4

D23. Use of augmented and virtual reality

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 4	2 4	3 4	3 4	3 4	3 4	1 4	1 4	2 4	2 4

D24. Use of robotics and AI

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 4	2 4	3 4	3 4	3 4	3 4	1 4	1 4	2 4	2 4

D25. Use of self service technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	2 5	2 5	3 5	3 5	2 5	2 5	2 5

Green
Operational sustainability

G1. Minimise the use, and maximise the efficiency, of energy and water consumption

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3	2 3	2 3	3 5	3 5	3 5	2 4	3 5	3 5	2 4

G2. Manage waste, sewage, recycling and composting

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3	2 3	2 3	3 5	3 5	3 5	2 4	3 5	3 5	3 4

G3. Conserve biodiversity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3	2 3	2 3	3 5	3 5	3 5	2 4	2 4	2 4	2 4

Sustainability communication

G4. Promote sustainable transport

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	2 3	2 3	3 4	3 4	3 4	3 4	2 4	3 4	3 4

G5. Promote environmentally friendly activities and products

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	2 3	4 5	3 4	3 4	3 4	2 4	2 4	3 4	3 4

Foundational sustainability practices

G6. Exhibit a knowledge of climate change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

3	2 3	2 3	2 3	2 3	2 3	2 3	2 3	2 4	2 3	2 3

G7. Evaluate environmental policy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 4	2 4	2 4	2 4	2 4	2 4	2 4	3 4	2 4	2 4

G8. Food waste management

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	1 3	1 3	2 5	2 5	2 5	2 5	3 5	3 5	1 3	1 3

Social
Functional and societal behaviour

S1. Promote gender equality skills

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	3 4	3 4	3 4	2 4	3 4	3 4

S2. Accommodate age-related accessibility

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	3 4	3 4	3 4	2 4	3 4	3 4

S3. Managing special dietary and allergy needs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	0 0	0 0	0 0	0 0	3 4	0 0	3 4	3 5	0 0	0 0

S4. Disabilities and appropriate infrastructure awareness

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	3 4	2 4	3 4	2 4	3 4	3 4

S5. Respect for diversity in religious beliefs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	3 4	2 4	3 4	2 4	3 4	3 4

Professional attitude

S6. Problem solving

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	3 5	3 5	3 4	3 5	2 5	3 5	3 5

S7. Initiative and commitment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 4	3 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4

S8. Customer orientation

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 4	3 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4

S9. Ethical conduct and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 4	3 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4

S10. Willingness to change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 5	3 5	3 5	3 5	3 5	3 5	3 5	2 5	3 5	3 5

S11. Promoting a positive work environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4

S12. Creativity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	3 5	3 5	3 5	3 5	2 5	3 5	3 5

S13. Willingness to learn and to perform

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	3 4	3 4	3 4	3 4	2 4	3 4	3 4

S14. Written communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	2 4	3 5	3 4

S15. Oral communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	2 4	3 5	3 4

S16. Active listening

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 5	3 5	3 5	3 4	3 4	3 4	3 5	2 4	3 5	3 4

Social cultural ability

S17. Understanding cultural awareness and expression

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	3 4	3 4	3 4	3 4	2 4	2 4	3 4	2 4	3 4	2 4

S18. Awareness of local customs (e.g., food, arts, language, crafts)

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 3	2 3	2 3	3 4	2 4	3 4	2 4

S19. Speak foreign languages

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

3	0 0	0 0	2 3	0 0	0 0	0 0	2 3	0 0	0 0	0 0

S20. Understanding intercultural host-guest understanding and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	3 4	3 4	3 4	2 4	2 4	2 4	3 4	2 4	3 4	1 1

3. Κατηγορίες δεξιοτήτων:

γενική διαχείριση	υπηρεσίες διοίκησης	ανθρώπινο δυναμικό	Com. και μάρκετινγκ	συντήρησης και μηχαν.	υγείας, ασφάλειας & δευτερ.	ανάπτυξη τεχνολογίας.	εξυπηρέτηση που αντιμετωπίζει ο πελάτης.	κουζίνα	διαχείριση εγκαταστάσεων	το πίσω μέρος του σπιτιού

Digital
Online information and data literacy

D1. Browsing, searching, filtering data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D2. Evaluating data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D3. Managing data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Digital personal communication and collaboration

D4. Interacting through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D5. Sharing through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D6. Engaging in citizenship through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D7. Collaborating through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D8. Netiquette

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D9. Managing digital identity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Digital content creation

D10. Developing content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	0 1 5 5	0 1 5 5	2 3 5 5

D11. Integrating and re-elaborating digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	0 1 5 5	0 1 5 5	2 3 5 5

D12. Copyright and licenses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	0 1 4 4	0 1 4 4	2 3 4 4

D13. Programming

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	0 1 4 4	0 1 4 4	2 3 4 4

Online safety and digital well-being

D14. Protecting devices

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D15. Protecting personal data and privacy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D16. Protecting health and well-being

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D17. Protecting the environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Digital problem-solving

D18. Solving technical problems

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D19. Identifying needs and technological responses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D20. Creatively using digital technology

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D21. Identifying digital competence gaps

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

Software and hardware technology

D22. Use of specific software

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D23. Use of augmented and virtual reality

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 3 3	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D24. Use of robotics and AI

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 3 3	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D25. Use of self service technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 3 3	2 3 3 3	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

Green
Operational sustainability

G1. Minimise the use, and maximise the efficiency, of energy and water consumption

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	1 1 1 1	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5

G2. Manage waste, sewage, recycling and composting

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	1 1 1 1	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5

G3. Conserve biodiversity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	1 1 1 1	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5

Sustainability communication

G4. Promote sustainable transport

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 3 4	3 3 4 4	3 3 4 4	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4	2 3 3 3	2 3 4 4	2 3 3 3

G5. Promote environmentally friendly activities and products

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 3 4	3 3 4 4	3 3 4 4	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4	2 3 5 5	2 3 5 5	2 3 5 5

Foundational sustainability practices

G6. Exhibit a knowledge of climate change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

3	2 3 3 3	2 3 3 3	2 3 3 3	2 3 5 5	2 3 5 5	2 3 5 5	2 3 3 3	2 3 3 3	2 3 3 3	2 3 3 3

G7. Evaluate environmental policy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

G8. Food waste management

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	1 3 3 3	1 3 3 3	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 5 5 5	2 3 5 5	1 3 3 3

Social
Functional and societal behaviour

S1. Promote gender equality skills

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S2. Accommodate age-related accessibility

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S3. Managing special dietary and allergy needs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	0 0 0 0	2 3 4 4	0 0 0 0	2 3 4 4	2 5 5 5	0 0 0 0	0 0 0 0

S4. Disabilities and appropriate infrastructure awareness

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S5. Respect for diversity in religious beliefs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Professional attitude

S6. Problem solving

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

S7. Initiative and commitment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 4 5	3 3 4 5	3 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5

S8. Customer orientation

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 5	3 3 4 5	3 3 4 5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 5	2 3 4 4	2 3 4 5	2 3 4 4

S9. Ethical conduct and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S10. Willingness to change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

S11. Promoting a positive work environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S12. Creativity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5

S13. Willingness to learn and to perform

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S14. Written communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	3 3 5 5	3 3 5 5

S15. Oral communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	3 3 5 5	3 3 5 5

S16. Active listening

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	3 3 5 5	3 3 5 5

Social cultural ability

S17. Understanding cultural awareness and expression

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

S18. Awareness of local customs (e.g., food, arts, language, crafts)

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 3 3	2 3 3 3	3 3 4 4	2 3 3 3	2 3 3 3	2 3 3 3	2 3 4 4	2 3 5 5	2 3 4 4	2 3 3 3

S19. Speak foreign languages

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

2	0 0 0 0	0 0 0 0	2 3 3 3	0 0 0 0	0 0 0 0	0 0 0 0	2 3 3 3	0 0 0 0	0 0 2 2	0 0 0 0

S20. Understanding intercultural host-guest understanding and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 3 3	3 3 4 4	3 3 4 4	2 3 3 3	2 3 3 3	2 3 3 3	3 3 4 4	2 3 3 3	3 3 4 4	3 3 3 3

3. Κατηγορίες δεξιοτήτων:

γενική διαχείριση	υπηρεσίες διοίκησης	ανθρώπινο δυναμικό	Com. και μάρκετινγκ	συντήρησης και μηχαν.	υγείας, ασφάλειας & δευτερ.	ανάπτυξη τεχνολογίας.	εξυπηρέτηση που αντιμετωπίζει ο πελάτης.	κουζίνα	διαχείριση εγκαταστάσεων	το πίσω μέρος του σπιτιού

Digital
Online information and data literacy

D1. Browsing, searching, filtering data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D2. Evaluating data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D3. Managing data, information and digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Digital personal communication and collaboration

D4. Interacting through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D5. Sharing through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D6. Engaging in citizenship through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D7. Collaborating through digital technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D8. Netiquette

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D9. Managing digital identity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Digital content creation

D10. Developing content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	0 1 5 5	0 1 5 5	2 3 5 5

D11. Integrating and re-elaborating digital content

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	0 1 5 5	0 1 5 5	2 3 5 5

D12. Copyright and licenses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	0 1 4 4	0 1 4 4	2 3 4 4

D13. Programming

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	0 1 4 4	0 1 4 4	2 3 4 4

Online safety and digital well-being

D14. Protecting devices

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D15. Protecting personal data and privacy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D16. Protecting health and well-being

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D17. Protecting the environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Digital problem-solving

D18. Solving technical problems

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D19. Identifying needs and technological responses

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D20. Creatively using digital technology

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

D21. Identifying digital competence gaps

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

Software and hardware technology

D22. Use of specific software

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D23. Use of augmented and virtual reality

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 3 3	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D24. Use of robotics and AI

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 3 3	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

D25. Use of self service technologies

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 3 3	2 3 3 3	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

Green
Operational sustainability

G1. Minimise the use, and maximise the efficiency, of energy and water consumption

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	1 1 1 1	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5

G2. Manage waste, sewage, recycling and composting

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	1 1 1 1	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5

G3. Conserve biodiversity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	1 1 1 1	1 1 1 1	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5	1 1 1 1	2 3 5 5	2 3 5 5	2 3 5 5

Sustainability communication

G4. Promote sustainable transport

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 3 4	3 3 4 4	3 3 4 4	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4	2 3 3 3	2 3 4 4	2 3 3 3

G5. Promote environmentally friendly activities and products

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 3 4	3 3 4 4	3 3 4 4	2 3 3 3	2 3 4 4	2 3 4 4	2 3 4 4	2 3 5 5	2 3 5 5	2 3 5 5

Foundational sustainability practices

G6. Exhibit a knowledge of climate change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

3	2 3 3 3	2 3 3 3	2 3 3 3	2 3 5 5	2 3 5 5	2 3 5 5	2 3 3 3	2 3 3 3	2 3 3 3	2 3 3 3

G7. Evaluate environmental policy

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

G8. Food waste management

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	1 3 3 3	1 3 3 3	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 5 5 5	2 3 5 5	1 3 3 3

Social
Functional and societal behaviour

S1. Promote gender equality skills

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S2. Accommodate age-related accessibility

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S3. Managing special dietary and allergy needs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	2 3 4 4	2 3 4 4	0 0 0 0	2 3 4 4	0 0 0 0	2 3 4 4	2 5 5 5	0 0 0 0	0 0 0 0

S4. Disabilities and appropriate infrastructure awareness

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S5. Respect for diversity in religious beliefs

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

Professional attitude

S6. Problem solving

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

S7. Initiative and commitment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 4 5	3 3 4 5	3 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5	2 3 4 5

S8. Customer orientation

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 5	3 3 4 5	3 3 4 5	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 5	2 3 4 4	2 3 4 5	2 3 4 4

S9. Ethical conduct and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S10. Willingness to change

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

S11. Promoting a positive work environment

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S12. Creativity

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5

S13. Willingness to learn and to perform

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 4 4	3 3 4 4	3 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4	2 3 4 4

S14. Written communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	3 3 5 5	3 3 5 5

S15. Oral communication

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	3 3 5 5	3 3 5 5

S16. Active listening

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	3 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	3 3 5 5	3 3 5 5

Social cultural ability

S17. Understanding cultural awareness and expression

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5	3 3 5 5	2 3 5 5	2 3 5 5	2 3 5 5

S18. Awareness of local customs (e.g., food, arts, language, crafts)

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 3 3	2 3 3 3	3 3 4 4	2 3 3 3	2 3 3 3	2 3 3 3	2 3 4 4	2 3 5 5	2 3 4 4	2 3 3 3

S19. Speak foreign languages

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

2	0 0 0 0	0 0 0 0	2 3 3 3	0 0 0 0	0 0 0 0	0 0 0 0	2 3 3 3	0 0 0 0	0 0 2 2	0 0 0 0

S20. Understanding intercultural host-guest understanding and respect

General management	Administration services	Human resources management	Communication and marketing	Maintenance and engineering	Health, safety and security	Technology development	Customer facing service area	Kitchen	Facilities management	Back of house

4	2 3 3 3	3 3 4 4	3 3 4 4	2 3 3 3	2 3 3 3	2 3 3 3	3 3 4 4	2 3 3 3	3 3 4 4	3 3 3 3

360º Μήτρα Δεξιοτήτων

1. Επιλέξτε έναν τομέα:

2. Επιλέξτε έναν τύπο εταιρείας:

3. Κατηγορίες δεξιοτήτων:

4. Πρόσθετα φίλτρα (προαιρετικά):

Digital

Online information and data literacy

Digital personal communication and collaboration

Digital content creation

Online safety and digital well-being

Digital problem-solving

Software and hardware technology

Green

Operational sustainability

Sustainability communication

Foundational sustainability practices

Social

Functional and societal behaviour

Professional attitude

Social cultural ability

3. Κατηγορίες δεξιοτήτων:

4. Πρόσθετα φίλτρα (προαιρετικά):

Digital

Online information and data literacy

Digital personal communication and collaboration

Digital content creation

Online safety and digital well-being

Digital problem-solving

Software and hardware technology

Green

Operational sustainability

Sustainability communication

Foundational sustainability practices

Social

Functional and societal behaviour

Professional attitude

Social cultural ability

3. Κατηγορίες δεξιοτήτων:

4. Πρόσθετα φίλτρα (προαιρετικά):

Digital

Online information and data literacy

Digital personal communication and collaboration

Digital content creation

Online safety and digital well-being

Digital problem-solving

Software and hardware technology

Green

Operational sustainability

Sustainability communication

Foundational sustainability practices

Social

Functional and societal behaviour

Professional attitude

Social cultural ability

3. Κατηγορίες δεξιοτήτων:

4. Πρόσθετα φίλτρα (προαιρετικά):

Digital

Online information and data literacy

Digital personal communication and collaboration

Digital content creation

Online safety and digital well-being

Digital problem-solving

Software and hardware technology

Green

Operational sustainability

Sustainability communication

Foundational sustainability practices

Social

Functional and societal behaviour

Professional attitude

Social cultural ability